The player from Ireland had won €4000 from a deposit bonus but hadn't received the withdrawal after 5 days, despite the casino having indicated a 24/48 hour review period. His account had been fully verified. We had informed the player that it was common for withdrawals to take a few days or weeks to process and had advised patience. The player later confirmed that he had received the funds. Consequently, we marked the complaint as resolved.
RANT Casino - Player's withdrawal has been delayed.
Amount: €4,000
RANT Casino
Safety Index:HighSafety Index
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8.0
RANT Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
8 months ago
I won €4000 from a a deposit bonus I was sent. I didn’t break any rules. I’ve deposit only a small amount here, the casino is good.
Live support told me 24/48 to review a withdrawal and it’s now day 5 and no updates from anyone?
My account is fully verified, I would just like my winnings please.
Public
Public
8 months ago
Dear scottyc,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Public
Public
8 months ago
Dear scottyc,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
