The player from Germany hasn’t received his withdrawal. The player confirmed his winnings were paid out.
RANT Casino - Player’s withdrawal has been delayed.
Amount: €2,600
RANT Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Payout was confirmed by email, but so far not a cent has been received.
Automatic translation:
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2 years ago
Dear Timo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you managed to pass the verification? Have you made any successful withdrawals before?
When exactly have you requested this withdrawal?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello, no would not have made a payout yet.
On the 22nd the mail came that it had been transferred, supposedly it should now be at my bank.
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2 years ago
Translation
Dear Timo,
thank you for contacting Rant.
We want to inform you that it depends on your bank, it's not our fault, it could take less than 7 days but it depends on your bank, thanks for your understanding.
If you need further assistance, please do not hesitate and contact us anytime. Our service is available 24/7.
Kind regards,
Maya
Rant support
Automatic translation:
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2 years ago
Timo, it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals.
Let's give it a few more days, and if there is no development, we will intervene. I will set the timer for additional 10 days. Please, keep us updated and let us know if there is anything new in the meantime.
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