The player from Germany is experiencing difficulties accessing his account due to an alleged self-exclusion. After a closer examination, we ended up rejecting this complaint as unjustified.
RANT Casino - Player’s account has been blocked.
Amount: ??
RANT Casino
Safety Index:HighSafety Index
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8.0
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Hi it is after I claim crazeplay at this and the sister casino that I have obtained a self-exclusion ...
However, I never did this ...
It is possible that I accidentally did not lock the cell phone properly and unintentionally came to self-exclusion in my pocket ... However, the support 0 lets talk to itself I really liked to play there and would like to do this again, please see if you are there what can regulate
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3 years ago
Dear Sebbomd,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you ever requested your account to be closed or suggested a gambling problem when communicating with the RANT Casino? Could you please advise if you have self-excluded yourself from any other casino in the past?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
I never asked to be excluded from the game
However, an account was blocked for a short time when I asked for a faster processing because I could use the money very well on the day, but it was activated again for me
Otherwise I never asked for self-exclusion, mfg Sebastian
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3 years ago
Translation
No, I would just like to be able to play there again, otherwise I never had any problems there I was satisfied and felt very well cared for there, but apparently I should have excluded myself there
But what was never wanted and 1000% was no intention if then I would rather block myself with casumo rizk or Hyperino but not in the gammix group which are 1a
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3 years ago
Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Thank you.
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3 years ago
Translation
There was no real communication I was only told in the chat because of self-exclusion or mistake !!! But I'll just open a chat again !! And take screenshots and then send them
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3 years ago
Dear Sebbomd,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
In the chat I only get the message that it is probably a final decision of the management
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3 years ago
Thank you very much, Sebbomd, for your reply. Do I understand correctly that the active balance was zero at the time of the account suspension? I’m afraid, if there are no funds being held by the casino, we don’t stand a genuine chance to have your account reopened. I fully understand your frustration but please remember that casinos have the right to close players’ accounts, especially if they suspect gambling problems. It is dictated by Licensing Authorities and not solely by casinos’ decision. Dedicated teams are monitoring players’ behavior and if they recognize a pattern or a sign of compulsive play, they have a full right to stop this player from further action.
I hope this explanation was satisfactory. Please let me know if there’s anything else we could try to help you with but in the meantime, please accept that we don’t have the power or authority to force the casino to reopen your account. Thank you very much in advance for your understanding and reply. If there's anything else we could try to help you with, please do not hesitate to contact us.
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3 years ago
Dear Sebbomd,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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3 years ago
Translation
I don't know of problematic gambling behavior, only my request for a faster payout on the pretext of a statement that may be. Wasn't that smart ... Nevertheless, I think it's awesome to be completely excluded to be excluded forever I would have understood a month but to be killed like that is stupid 🙁🙁
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