The player from India, who had been a long-time user of Rajabets.com, experienced a delay with a recent withdrawal request. Despite having received various explanations from the site's live support team, the withdrawal had not been processed. After we had advised the player to wait at least 14 days after the withdrawal request before submitting a complaint, the player confirmed that he had received his withdrawal. Consequently, we had marked the complaint as 'resolved'.
Rajabets Casino - Player's withdrawal is delayed.
Amount: 2,100 INR
Rajabets Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Hello Sir, my name is Ashish and Username- guru3654 ,, I have been playing Rajabets.com for 3 years. I took withdrawals many times on this site and all my withdrawals were received within 1 to 2 hours but on the 10th I made a withdrawal and it was done right away. Till date has not been received in my account and my account is also completely verified. When I talked to live support, they said that your money will come in 24 hours. Then after 24 hours, they said that it is due to bank holiday. Maybe he got late and but after talking to him he said he will come in 2 hours or he said he will come in 3 hours
,While doing this she is fooling me. Please help me get my money. I hope you will definitely help me. Thank you.
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2 months ago
Dear guru3664,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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2 months ago
Dear guru3664,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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