Rajabets Casino - Player’s substantial withdrawal is delayed.

Hi @CasinoGuru,

This is to bring to your kind attention that, I am unable to withdraw my winnings amount of Rs. 21 lakhs from Rajabets. Even after providing all the required details for verification, it has been in a "waiting " state for ages!

Please provide me with a fair justice from Rajabets, as I have invested a considerable amount of time and effort, I humbly urge the Casino Guru team to effectively look into this matter with priority. I am of the impression, that Rajabets is trying to deliberately cause withdrawal issues so that the user cannot withdraw big winnings, which is unfair!

I look forward to your support in resolving this issue ASAP.

Kindly let me know if you need further details for the investigation.

Regards.

Hello mahalakshmi23,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rajabets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Appreciate your quick response.

I had submitted all the required documents (Identity card front side, Identity card back side, Selfie, Bank Statement) in the mid of November 2023 (attached)

None of the documents have been approved so far!! :’( 🙁

I had spoken an enormous time regarding the same (last spoke at the end of November-December 2023), however, there was no proper response from Rajabets! Each time, they send the scripted response, support is not at all helpful 🙁!

Being anguished by this experience, I got broke and took a break. After some research, I found this forum hence I am putting forth my despair here in terms of the incident with Rajabets as I am sure they are deliberately making this up to delay the verification process so that I wouldn't be able to withdraw my winnings of 21 lakhs INR.

Kind request to provide a fair resolution and justice, to withdraw my winnings that are being confiscated by Rajabets.

Thank you.

Thank you mahalakshmi23 for all the information provided so far. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi, Branislav (branislav.b@casino.guru),

A kind request to look into this issue with priority, as I am currently forfeited with the experience so far with Rajabets.

Please respond.

Thank you!

Hello, mahalakshmi23,

I am sorry to hear about your situation. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.

Dear Rajabets Casino team,

Could you please provide us with an explanation of the player's situation in more detail? What is the current status of his KYC? If it has not been completed yet, what steps should the player take to complete it and withdraw the disputed winnings?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Casino Guru,

Rajabets Casino is coming up with false accusations, to confiscate the winnings!

I've already submitted all the required documents for verification including bank statements. I kindly request Casino Guru to intervene and enforce a proper process to conduct a legitimate verification.

Rajabets Casino is intentionally trying to curb the verification with untrue phrases!

On the second note, I have indeed received the deposit amount however I have not been able to withdraw my winnings of 21 lakhs INR.

None of my uploaded documents are VERIFIED yet! (I've already uploaded the Selfie, ID Front, ID Back, and Bank Statements on the so-mentioned dates as shared in the screenshot earlier). So how could they come up claiming the user has failed the verification, without being able to submit the bank statement!! Casino Guru, by this only you can easily understand how Rajabets is misguiding to purposefully seize the winning amount!

I am again here attaching all the necessary documents. Casino Guru, I humbly request you to check all the documents that were required for verification and inquiry Rajabets for deliberately failing the verification!

Thanks.

Thank you, Rajabets Casino Team, for the explanation and screenshots.

Dear mahalakshmi23,

You claimed that you provided all the necessary documents. Then you claimed that you also provided a bank statement, but in the same paragraph, you refer to failed verification without being able to submit the bank statement, which makes no sense at all. Either you provided it or not. If you were not able to submit it, how did you upload it?

From your allegedly "all the necessary documents" maybe your selfie with ID could be accepted. It is common for online casinos to require unedited and clearly readable documents (all corners of a document clearly visible in photos), and bank statements in .pdf format. You again sent screenshots of your bank statement, not a PDF document. In addition, I do not know what bank statement and for what payment method the casino requested from you and why.

Your confirmation of the deposit refund indicates that you were fully aware of the situation and that you would receive only your deposit back (and why - failed verification).

Another thing - after the casino requested a PDF version of a bank statement, you wrote to them that your account was lost but that you could provide another account. So - what account was lost and why did the casino need a bank statement from that account? What did you mean your account was lost? Are you able to provide the casino with a PDF version of a required bank statement?

I would also strongly recommend you take new photos of your ID where your ID will be readable and with all of its corners visible in photos. I mean unedited original photos of your ID from both sides.

In the meantime, I will ask the casino representative for more details outside of the thread.

However, please note if you fail to provide the requested, fully complying with all the requirements, and keep sending the same and wrong insufficient documents claiming it is enough, there is nothing we can do to help you, and I will be forced to think about complaint rejection.

Hello Casino Guru,

Appreciate your diligence in resolving the complaint.

Regarding,

None of my uploaded documents are VERIFIED yet! (I've already uploaded the Selfie, ID Front, ID Back, and Bank Statements on the so-mentioned dates as shared in the screenshot earlier). So how could they come up claiming the user has failed the verification, without being able to submit the bank statement!! 

I intend to state that even after submitting the 3 months bank statement in PDF version on 18 November 2023 (Document Type: Other) through their site, Rajabets Casino is falsely accusing the user failed verification for not providing the bank statement which does not make any sense at all!!

Note: I shared the bank statement here in jpeg format as pdf is not supported!

Regarding the deposit refund, I was told that first I would be receiving the deposit amount and later the winnings. Hence I went on with the same promising note from Rajabets Casino.

Regarding,

Another thing - after the casino requested a PDF version of a bank statement, you wrote to them that your account was lost but that you could provide another account. So - what account was lost and why did the casino need a bank statement from that account? What did you mean your account was lost? Are you able to provide the casino with a PDF version of the required bank statement?

This is a cooked-up story from Rajabets Casino; as I have not lost any account! (attached is the proof that I hold an account with HDFC Bank ending with 5474 (emailed you the same) for which I had already provided the 3 months bank statement to Rajabets Casino on 18 November 2023)

Also, very easily it can be cross-verified if the banking account name matches with the details provided.

I stand firm with my claim as "Rajabets Casino is trying to seize all the opportunities to intentionally hold the winning amount!" 🙁

Casino Guru, I am sharing with you all the required documents via email that would help your investigation to provide a fair resolution.

Thank you!

Alright, mahalakshmi23. There was enough time to comment on the thread, and I would not like to drag it out unnecessarily since we are already clear about what happened there.

After gathering all the necessary information, we are closing this complaint as unjustified for the following reasons:

• Multiple accounts and failed verification, especially payment methods used
• Sports betting and allegations related to breaching sports betting rules - as you might know, we do not deal with such cases, our forum deals with complaints about online casinos only
• Fraud related to your Affiliate account, which we also do not deal with
• Providing misleading and incorrect information during the complaint process
• Acceptance of the solution (refund of your deposit, which was successful) a few months ago
• It is obvious you would not be able to provide the requested documents

From the beginning, there was basically nothing to solve.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.

Thank you very much, Rajabets Casino Team, for providing information and for your cooperation!

Best regards,

Branislav, Casino.Guru

I was hoping to get a proper response, but it seems rather than providing a fair resolution, the intention is to close the complaint!

Tbh, I am not satisfied with the complaint solution, I wish Casino Guru had better executives who look into the complaint fairly and not in a biased mode! I will consult the gambling authority that the casino is regulated by.

However, according to my experience, Rajabets Casino is the worst of all! I am not stopping here…

Thanks!