Rajabets Casino - Player's KYC verification is delayed.

I given all my documents for KYC verification but more than 3hrs gone since they are to do wait.

Dear Afroz_shah278, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Dear ,

Infact 3days not 3hrs.has been passed,I have Submitted my Adhar card front and back side and selfie holding adhar card.

Document submitted date on 19/03/2024.

Thank you for the specification. Have any of your identity documents been approved by the casino yet?

Dear Afroz_shah278,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.