Rainbow Spins Casino - Player’s struggling to withdraw winnings.

I have deposited over 250 pounds to rainbow spins. I then wanted to withdraw 40 pound which they said I need to make a deposit Via card as I previously deposited via phone, I then deposited another ten pound via card then they said I need to be verified which I verified over three times over 5 emails. I finally had an email saying account has been verified. I then withdrew the now 50 pound balance but with drew 47,50 as it’s said 2.50 will be taken from the amount to process the withdrawal. After waiting another two days of the withdrawal pending they placed the money back into my playing balance with no email of explanation , I have now requested another withdrawal of 47 and sent emails and I’ve heard nothing back.

Dear Lalalooloos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that this was your first attempt to withdraw? Could you advise if you have accumulated your winnings with or without an active bonus?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi there , thanks for your reply. No I accumulated it with the money I deposited. I have deposited over 250/300 . I deposited this week 20 pounds then 5 pounds then 30 pounds and from that I withdrew originally 47.50 which they rejected and then I withdrew 47. The money is real balance not bonus.

Thank you very much Lalalooloos for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

What’s happening with this, I wrote to the company they said they wanted phone bill , I have now sent them phone bill , Photo ID , bank statement , and proof of PayPal account and now they’re still cancelling my withdrawals, I’ve emailed them around ten times asking if they’ve received my phone bill proof they haven’t emailed back since Friday since asking for it and since I’ve sent it, now I’m still unverified . This company seems to not want to verify my account and payout my withdrawal yet they was happy to take hundreds of pound in deposits without proof of anything. What is my situation now as I want my withdrawal and then will never use this company rainbow spins again.

Dear Lalalooloos,

I’m sorry to hear that you’ve been experiencing withdrawal issues. I’ll contact the casino representative and see if I can help.

I would like to ask Rainbow Spins Casino to join this discussion and clarify the situation.

We would like to ask Rainbow Spins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Lalalooloos,

I can see that your withdrawal has been approved and processed. Kindly allow 1-3 working days for the funds to reach your account!

Rainbow Spins Casino.

Thank you, Rainbow Spins Casino, for the update.

Dear Lalalooloos,

I’m setting the timer for 7 days. I’d like to kindly ask you to let us know once you have received the payment or if there’s any other news regarding your complaint.

Dear Lalalooloos,

Have you received the payment? I’m extending the timer by 7 days. Kindly note that in case you don’t respond in the set time frame, we will have to reject your complaint.

Dear all,

Even though we assume that the issue has been resolved, without confirmation from the player, we are forced to reject this case.

The player can reopen this complaint anytime.

Thank you, Rainbow Spins Casino, for your cooperation.