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Welcome to Live Support! How can we help you today?
Withdrawal
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Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here:
I only have a driver license and why is my withdrew only $225 I had $300 ??
Thank you for coming into contact with us.
One of our representatives will be with you shortly.
Thanks for holding, in the meanwhile, you can play this mini-game:
Thank you for your feedback.
Thank you for your feedback!
Thank you for your feedback.
Welcome and thank you for contacting Casino Support Center. You are chatting with Ron H*** from our Live Chat support.
Hello, Mary
Hello I am trying to withdraw my winnings $300
I am sorry but your winning is removed by our withdrawals team.
My apologies, but it appears that our Finance Department found a discrepancy with your recent deposit(s)done with your debit/credit card. To help us resolve this issue, could you please send a bank statement, credit card statement or screenshot of your app/internet banking, identifying your confirmed deposits to payments@casinosupportcenters.com? Please highlight the deposit transaction(s) under review in your document and include your username and name of the casino.
Please note that a screenshot of your casino account or deposit confirmation email is not sufficient; it has to be a document from the debit/credit card used, issued by your financial institution. Thank you
I sent a bank statement
I have contacted casino GURU because I continue to provide everything you ask but continue to get the run around
You need to wait for there response.
I would love to give you more information but it's simply not available from Customer Support end. The one reviewing and approving transactions is our Finance Team.
My withdrew went from $300 to $225 when sign on bonus was 50 free spins on one game you choose,
So how do I contact finance team
Then what is the point of live help when there is no live help?? I will contact BBB or casino GURU lawyers I have read bad reviews after depositing my money only to be played. I'm the wrong one
Umm no more response to help hello do I need to restart live support again to wait an hour
There is no withdrawals amount in your account all amount is removed from your balance. You need to contact on the email for more information.
Do you have any other requests for me at this moment?
Good thing I took screen shots and documented everything I've sent and printed out everything
My apologies, but it appears that our Finance Department found a discrepancy with your recent deposit(s)done with your debit/credit card. To help us resolve this issue, could you please send a bank statement, credit card statement or screenshot of your app/internet banking, identifying your confirmed deposits to payments@casinosupportcenters.com? Please highlight the deposit transaction(s) under review in your document and include your username and name of the casino.
Please note that a screenshot of your casino account or deposit confirmation email is not sufficient; it has to be a document from the debit/credit card used, issued by your financial institution. Thank you
Is there anything else I may help you with?
I have an email confirmation from you on my deposit
Was accepted so I don't understand
New
I will ask you to send all your queries' on the email this information is only from the finance team.
I believed that I have already answered your main concern.
Please note that we need to minimize our Chat conversation to give way other players who need our assistance as well.
In the meantime, this conversation will be closed. Thank you so much for your understanding.
Thank you so much for playing at Casino Support Center. We really appreciate your loyalty. Have fun, good luck and don't hesitate to come back anytime, we're here for you 24/7.
Ron H*** is typing now...
Our Support Staff member has closed this chat
Welcome to Live Support! How can we help you today?
Withdrawal
Don't forget to check out our latest offers on the Promos page from the casino menu.
Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here:
I only have a driver license and why is my withdrew only $225 I had $300 ??
Thank you for coming into contact with us.
One of our representatives will be with you shortly.
Thanks for holding, in the meanwhile, you can play this mini-game:
Thank you for your feedback.
Thank you for your feedback!
Thank you for your feedback.
Welcome and thank you for contacting Casino Support Center. You are chatting with Ron H*** from our Live Chat support.
Hello, Mary
Hello I am trying to withdraw my winnings $300
I am sorry but your winning is removed by our withdrawals team.
My apologies, but it appears that our Finance Department found a discrepancy with your recent deposit(s)done with your debit/credit card. To help us resolve this issue, could you please send a bank statement, credit card statement or screenshot of your app/internet banking, identifying your confirmed deposits to payments@casinosupportcenters.com? Please highlight the deposit transaction(s) under review in your document and include your username and name of the casino.
Please note that a screenshot of your casino account or deposit confirmation email is not sufficient; it has to be a document from the debit/credit card used, issued by your financial institution. Thank you
I sent a bank statement
I have contacted casino GURU because I continue to provide everything you ask but continue to get the run around
You need to wait for there response.
I would love to give you more information but it's simply not available from Customer Support end. The one reviewing and approving transactions is our Finance Team.
My withdrew went from $300 to $225 when sign on bonus was 50 free spins on one game you choose,
So how do I contact finance team
Then what is the point of live help when there is no live help?? I will contact BBB or casino GURU lawyers I have read bad reviews after depositing my money only to be played. I'm the wrong one
Umm no more response to help hello do I need to restart live support again to wait an hour
There is no withdrawals amount in your account all amount is removed from your balance. You need to contact on the email for more information.
Do you have any other requests for me at this moment?
Good thing I took screen shots and documented everything I've sent and printed out everything
My apologies, but it appears that our Finance Department found a discrepancy with your recent deposit(s)done with your debit/credit card. To help us resolve this issue, could you please send a bank statement, credit card statement or screenshot of your app/internet banking, identifying your confirmed deposits to payments@casinosupportcenters.com? Please highlight the deposit transaction(s) under review in your document and include your username and name of the casino.
Please note that a screenshot of your casino account or deposit confirmation email is not sufficient; it has to be a document from the debit/credit card used, issued by your financial institution. Thank you
Is there anything else I may help you with?
I have an email confirmation from you on my deposit
Was accepted so I don't understand
New
I will ask you to send all your queries' on the email this information is only from the finance team.
I believed that I have already answered your main concern.
Please note that we need to minimize our Chat conversation to give way other players who need our assistance as well.
In the meantime, this conversation will be closed. Thank you so much for your understanding.
Thank you so much for playing at Casino Support Center. We really appreciate your loyalty. Have fun, good luck and don't hesitate to come back anytime, we're here for you 24/7.
Ron H*** is typing now...
Edited by a Casino Guru admin