The player from United States had his winnings capped without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
they take all your winnings before you can make a withdrawal.I had 3000$ they took all but 75$ (this has happened 5 or 6 times).DO NOT PLAY AT THIS CASINO!!!...SCAM!
Dear Scott,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have accumulated your winnings with or without an active bonus? If you have redeemed any promotional offer, was it a Free Bonus (No Deposit)? Have you deposited any funds into your account?
I hope we will be able to help you to receive a refund of your deposit as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela