The player from Singapore is unhappy with procedures which accompany the verification process. We rejected the complaint because the player didn't respond to our messages and questions.
i dont find it the needs of askuing us to deposit 1st before withdrawal??
n asked for our C card to be taken photo front n back
.
when we cant even communicates with them
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure.
Do I understand correctly that your winnings have been accumulated from a No Deposit bonus solely?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela