Raging Bull Slots Casino - Player's account closed after withdrawal request.

This casino closed my account after requests a withdrawal of 950. I created my account via inclave website, I sent my id and take a video selfie to verify my account.

After my winnings and requests the withdrawal of 950, start my troubles. They are supposed to approve the withdrawal within 7 days, they never approved always asking. Via chat about my withdrawal and they start to requests a lot of documents. I sent all the documents that they requested, bank statements, passport page by page, proof of address, driver license, and after that they close my account don’t give me any explanation about it. And never have my winnings I wing that money without bonuses. I have emails, screenshots of those chats and excuses.

Dear jonathikancol1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Raging Bull Slots Casino.

I checked the information you submitted, and I noticed in one chat transcript, the support representative is asking you if you are from Spain.

• Which country you indicated when making a registration in the casino?
• Are there any discrepancies between the details in the registration of your account and the documents you submitted for verification, please?
• If there is any further relevant correspondence between you and the casino, please forward it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi ,,, no. I just place my passport from Spain because I’m from Spain but I’m living in USA , with my student visa (f1) , yeah they said ny f1 visa is not any documentation that I’m in Spain but I sent my driver license , my insurance, everything that I’m living here in New York to be exactly. I’m older than 21 , and every documents that they request to me , I sent to them . They proceed to close this account and other one created by the website (inclave) this website verified my passport , my video selfie and everything . Actually they sent me a letter like a 4 days .

the Other account it’s for another complaint of other casino that I have placed here , I forgot writing that to be clearly,,, is not multiple account . Thank you.

Could you please send me the correspondence with the casino where you discussed your residency in the USA? My email is tomas@casino.guru

I'll await your reply.

I already sent it to you the emails. If you need anything else let me know thanks Thomas

Are there any bills addressed to you at the address you currently reside in? Would you be able to provide them to the casino?

Yes of course !

Have you provided these documents to the casino? With what result?

Yeah I provide them … and they don’t said anything ,, any answers about that, I need your help guys! That’s unbelievable how they play with their costumers… to charge your credit card they don’t put any objection ,,, to pay a lot of excuses 😪😪😪😪

Thank you very much, jonathikancol1, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear jonathikancol1,

I am so sorry to hear your account has not yet been verified. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Raging Bull Slots Casino representative to join this conversation and participate in resolving this complaint.

Dear Raging Bull Slots Casino,

Could you state why the player's account has not yet been verified?

Thank you in advance for providing the information.

Kind regards,

Stefan

Greetings all,

I have had the opportunity to review the situation and can see that there is some issue regarding the player's nationality and proof of residence. I have requested additional information from the requisite department and will be able to comment further once I have this information.

Best wishes,

Nick and Raging Bull

I sent all the documents , that they requested, my f1 visa (student vis) my driver license , bills, everything if you want and you need I can send it to you! Thanks nick

Dear Raging Bull Slots Casino,

Please keep us updated regarding the matter.

I'll be awaiting your reply.

Greetings all,

This is an unusual situation and I am now having it reviewed personally by the executive branch of the casino, this can indeed take some time but until I have a decision on their part I cannot comment accurately on the case.

Best wishes,

Nick and Raging Bull

I know it’s unusual it’s the first time that I have this kind of troubles with casinos … I never had this issue before. So I don’t understand yet why they do that? If I sent all the documents , I sent everything that they need to verify my account , I verify via inclave , all I did and after 3 months,,,, still haven’t any answers yet 🤦🏽‍♂️

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

I have dug as far as I can dig with this situation and unfortunately it seems there was deemed sufficient reason to close the account and remove the funds at a very high level within the casino security department. I am not privy to the specifics however I can only speculate that it was done with good reason. I only regret not having the proper information to inform all those involved here with enough details to fully clarify.

Best wishes and thanks to all for your patience,

Nick and Raging Bull

So what happened?…. To charge money from my credit card you don’t put any trouble but now when it’s your casino who has to pay you do this? That’s unbelievable … casino guru any other way to help me please?

Why your casino don’t try to contact me if they want to clarify this situation? Too many excuses…

I don’t understand yet,,, I sent emails in have screenshots about all the emails sent , about everything I need your help because this is unbelievable 😔

Hello jonathikancol1,

Unfortunately, the casino failed to provide us with the evidence. Therefore, we cannot continue resolving this complaint, and we are forced to close the case as ‘unresolved’, which will influence the casino’s rating in a negative way. 

I wish I could be of more help, and I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Stefan, Casino.Guru