Rabona Casino - Player’s withdrawals from casino are delayed or canceled.

Good morning,

Since the end of July, I have been experiencing various issues with the Rabona betting site.

Up until mid-July, I was able to make withdrawals without any problems, occasionally with a delay but no more than a day or two.

Now, however, I requested a withdrawal of 500 euros on 07/25, and after 10 days, they canceled it without any reason. Then I requested another 500 euros on 07/31, which was immediately canceled, and another on 07/27, which as of today, 08/06, is still pending.

After they canceled the withdrawal requests from 07/25 and 07/31, I made two more requests, changing the withdrawal method from Visa to a bank transfer to my IBAN, and so far, these are still pending as well.

I should mention that I still have 9000 euros to withdraw and my KYC verification was completed and accepted.

In short, since 07/25, every withdrawal I attempt either gets canceled or remains pending for days and days, far exceeding the 5 days they indicate.

Support always responds with the same things, stating that there are issues with the Visa provider, that there are delays due to too many simultaneous withdrawals from other users, etc., etc.

I've attached some screenshots of the chats for reference.

Dear Herman234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you accumulated your winnings with or without an active bonus?
• Could you please share a screenshot of your active withdrawal requests?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning, thank you for your prompt response.

I attach two photos.

In one there are 3 pending withdrawals, two recently requested and the first one at the bottom which you can see was requested on 07/27.

In the other photo I am sending you proof of the two withdrawals of 07/25 and 07/31 which were canceled by the casino.

A thousand thanks.

I accumulated my winnings without bonuses, I simply have been a member of rabona for a long time and the winnings come from winnings after playing my deposits

Thanks for your reply and the details provided.

Has at least one of your withdrawals been processed yet since your last response?

Dear Herman234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.