Queenspins Casino - Player's deposit ended up in the wrong account.

I made a deposit at the new Queen Casino, and it appears the funds ended up in my son's account. My son told me to let them know about the issue.

To begin with, you ought to verify the name thoroughly before making a deposit.

Dear taka36183618,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Am I correct in understanding that both you and your son have accounts in the same casino?
• Could you specify the payment method you chose to deposit funds?

If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Am I correct in my understanding that you and your son have accounts at the same casino?

It is correct.

Could you please specify the payment method of your choice to deposit funds?

Bank transfer.

I was told that there was an unsettled bet, and 37.15$ had been deducted, but when I looked into it myself, I found out that it had been deducted by about 39$, so when I mentioned that, I received this email afterwards.

Hi taka36183618,

• Could you please advise if the deposit has been credited into your son's account?
• Would he be able to request a refund?

The situation where your deposit ended up in your son's account is quite unusual. One of the most likely explanations could be that you had his casino profile open when making the deposit. Do you think this is a possibility?

My son's account is not open.

Hello taka36183618,

• Can you please confirm if the deposit has been credited to your son's account?
• Is he able to request a refund even if his account is blocked?

The situation where your deposit ended up in your son's account is quite unusual. One of the most plausible explanations could be that you had his casino profile open during the deposit.

• Do you think this is a possibility?

Thank you.

Dear taka36183618,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.