The player from Germany has deposited money into his account, but the funds seem to be lost. The issue was successfully resolved.
Quatro Casino - Player’s deposit has never been credited to his account.
Amount: €100
Quatro Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Serious? Hands off! Did an immediate transfer after registration. The first one went flawlessly, the second the money was immediately debited from my account, but never landed on my gaming account! The customer service in the chat only said succinctly that I should take care of a payment confirmation from my bank, send it to me and then I will be contacted after 3 days !!! Hi there? But that's not how it works! Can only strongly advise against it.
Automatic translation:
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4 years ago
Dear Markus,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which payment method you have used for deposing funds into your account? Did you try to contact your bank? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Thank you very much Markus for providing all the necessary information. I will transfer now your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Markus,
I looked at your case and I will now ask the casino for a response. You will be notified as soon as the casino replies.
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4 years ago
Translation
The money arrived in the player's account after 4 days. So much for Sofortüberweisung.
The matter is done for me.
Kind regards
Edited
Automatic translation:
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4 years ago
Hi Markus,
Thank you for the update. I'm glad your deposit was credited to your account. Sometimes the deposits and withdrawals take longer than usual. It very often depends on the chosen payment method and the country the player is from. I will close the case as resolved. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
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