Punt Casino - Player’s account been blocked by customer support.

Edilson Wood and Jessica Sosa of the customer support have went out of their way to cover up a mistake that caused me money. They completely blocked me on chat so I can’t talk to their boss. They give me wrong email. And have not given me my money back

Hello PaginShaggy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Punt Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How many times did this issue occur? Do you see those bets in your betting history? When was the last time you spoke to the casino and what was it about?

Please keep in mind that even if the game froze, the bet was still active and the outcome is relevant if it's stated in your betting history. Such issues may occur anytime in any casino and the casino is not responsible for such technical issues, the bets are however still relevant.

Looking forward to your answer.

Regards,

Nick

Yes I’m verified and have been since late last year. I can NOT see it in my bet history. I have NOT been able to talk to casino cause they blocked me and I emailed support and it’s been over 72 hours and no reply. I understand the things about if it froze. But on it should still be in my bet history, 2 even if it frozen the first hand I had issue with I had 4 hands betting 2 dollars a piece, and each hand had a dollar insaurnce in case dealer blackjack. Also I had 2 black Jack on that hand. Meaning it was impossible for me to not have received some money back and I got nothing.

Could you please forward any relevant communication to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

im not doing this, either fix this or I’m starting another lawsuit against yall

yall literally are doing nothing I haven’t already done! Y’all just waste time between message to drag out case time for your stats and close account for people who don’t just give y’all a free already done case.

Hello PaginShaggy,

We can't force you to do anything but the complaint will be now rejected as you do not cooperate with us.

Best regards,

Nick