gretche70's reviews

Casino Guru

We want players to understand gambling.

4 months agoOriginalTranslation
Playing here is fun, the selection of games is large and they all run well, without any problems. I have played without a bonus so far, so I have no experience with it. I have won quite a bit, but you can only request a withdrawal of 500 euros. But I have done so 3 times within 24 hours. I have already had 2 withdrawals, and they were processed and paid out within 2 days. Of course, this was only because my account was verified. Now I have won a larger sum and have 3 withdrawals of 500 euros each in the queue and 1200 left in my gaming account. I cannot withdraw them until the others have been approved and paid out. Well, let's see if these withdrawals are processed as quickly as the first two. Otherwise, the casino is really great

Update: I had to wait 2 weeks for the first payment of the 3, then nothing happened again. I had no choice but to file a complaint, because I didn't get a reasonable answer. The support itself couldn't or wouldn't help and referred me to the KYC department. Unfortunately, they only ever gave standard answers, always alternating. In one they pointed out the T&Cs and what rights they have, and in the other they said that they would pay out in due course. They deny it, but I'm sure that if I hadn't filed a complaint, I would still be waiting for my money. Just look at the discussions, it wasn't just me.
I had cancelled a withdrawal and actually deposited a lot more, which was the biggest mistake. Because the games were running as well as they did at the beginning. But since I complained, they have been running as if they were stopped just before I won. I wrote to the casino about this too, which they denied of course, but you don't have to be a professional to notice. I've now taken a break for 4 weeks and will then see if I really play there again. For me, support is very important in a casino, but here it is more than bad.
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  • Game selection is mega
  • Already won a lot
  • Withdrawal limit too low
  • Live chat answers are short and concise, as if you were annoying if you didn't understand anything.
  • KYC department does respond, but they just keep describing their rights to me.
Automatic translation:
Winshark Casino
4 months ago
Hello, Gretche70!

We would like to clarify our withdrawal policies for you. Players are allowed to place up to 3 simultaneous withdrawal requests, with a maximum amount of 500 EUR per withdrawal. This standard procedure is common across the industry, and we adhere to it as well.

Our team maintains the highest level of integrity and follows strict procedural guidelines to ensure that all transactions are processed fairly and promptly.

Please note that withdrawal requests are processed in order during the working hours of our financial department. While we strive to process withdrawals promptly, the time it takes for the funds to appear in your account depends on your bank and typically ranges from 3 to 5 business days.

We apologize if our services have not met your expectations. Our team is dedicated to providing our players with a positive experience.

We are pleased to inform you that all your withdrawal requests have been successfully completed last week.

Regarding your gaming experience, we kindly request that you reach out to our support team with more detailed information.

Thank you for your patience and understanding.

Kind regards,
Winshark Casino Representative
1 year agoOriginalTranslation
Casino doesn't want to pay out. 1. Payout simply canceled after 4 days, wrote me tips on how I should enter what and which method I should use to pay out. Everything was done exactly the same, but canceled anyway. Requested payment again and haven't heard anything since. Emails are ignored and live chat simply ends the conversation.
  • Unfortunately there is nothing
  • Payout is simply canceled
  • Emails are ignored
  • Live Chat simply ends the conversation
Automatic translation:
1 year agoOriginalTranslation
As a German, I was able to register here, deposit and also withdraw. The games run smoothly and the support is super friendly. I've never experienced anything like this in any other casino. The winnings were in my account within 2 days, and today I even received a quick transfer because I only requested the payout yesterday evening. Now that there are discussions here about whether German players are allowed to play here, I asked the casino and also sent a screenshot of their terms and conditions, because there is nothing there that says Germans are excluded. Now my account has been blocked by the casino until the matter is clarified.
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  • Games run smoothly
  • Verify totally easy
  • Lightning fast payout
  • Mega friendly support
  • Nobody really knows whether German players are allowed to play
Automatic translation:
1 year agoOriginalTranslation
I don't know exactly how to rate this casino. Registered here 1 week ago, immediately verified my account, deposited 2 times and lost. Today I deposited another 20 euros and really won 2000 euros with a bet of 1 euro in a game. On request in the live chat at which intervals I can have it paid out. I was told 3 payouts at the same time, i.e. 3 times 400 euros, because 400 is the limit. They asked if I didn't get any email, no I didn't, also no email when I registered to verify my email. They told me to send more documents, which was fine with me and they did. But then they say they will contact the game provider to check my game session. The whole thing takes 3-14 days. I don't understand why this is the case, it seems to me that the payment is just being delayed. I already had a problem with Dozenspins, which also belongs to this group, because of the payout. Also the same problem that no emails arrived. In the live chat I was told I should change my settings for my email service, I had never changed my settings in my email account, I also get emails from all other casinos. It's all a bit strange and that's why I made a complaint. I don't know if what's happening right now is all legal. I've had such high wins in this game before, in other casinos. What is so strange about it that you have to check this now? Or am I implying something here? I don't know, I'll see what comes of it. What is also very strange is that I can only see my game history up to just before the one game where I won that 2000 euros. Why do you think I can't see this exact game? For me everything is just negative, except for the win. Just will I ever see the money?
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  • Games run well and the game selection is sufficient
  • No email contact possible
  • Withdrawal limit 400 euros
Automatic translation:
AllReels Casino
1 year ago
Dear Gretche70,

We would like to inform you that the financial department tries to process all withdrawal requests as quickly as possible and strictly follows the established rules.

Each player can submit up to 3 active withdrawal requests at the same time.
Also in accordance with rules:
9.2 The Finance Department has the right to independently determine the payment and withdrawal conditions, as well as the maximum and minimum withdrawal amount for each procedure, which may vary depending on the withdrawal method, account status, and other possible factors affecting the withdrawal process.

The withdrawal of funds for your account was successfully made in full amount.

Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@allreels.com
We are always happy to help you.
1 year agoOriginalTranslation
No matter how much you deposit, you have no chance of winning here. They don't want to close my account despite several emails I've sent. You are totally ignored, they just want your money.
The casino writes to the players here they should send an email to the support? That's really ridiculous, they don't even address the topic. The only answer that comes, case closed ?????
ADDENDUM:
The casino responds to the review that they offer the best service? That you should write an email to the support???? I have sent several emails asking them to close my account and they responded that it was closed. My account is still open.
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  • Nothing! !!!!!!!!
  • Everything! !!!!!
Automatic translation:
0x.bet Casino
1 year ago
Dear Gretche70,

We are sorry that you had faced such experience on our website.
Our casino provides the best service for our players. In order to resolve any issue, we kindly ask you to send us a letter on support@0x.bet, so our team will do everything impossible to satisfy your complaint.

Thanks for your further cooperation

Kind regards
0x.Bet Team
1 year agoOriginalTranslation
When I asked in the chat why my payout had not yet been processed, the answer was to contact kyc support. Which I have done several times, there was zero response. Emails are ignored and in live chat they don't want to help. There was no response to requests for a deposit limit either, although they clearly offer it on their site. Fallen for a casino again
ADDENDUM:
I had my 1 payout 2 days later on my account, although I still had to send a document, which I only found out in the live chat. I was sent an email that I never got.
My 2nd payment was not processed within 24 hours as you write, it was outstanding for 5 days. Live chat couldn't or wouldn't help and emails went unanswered.
After requesting the 2nd payout, the games definitely went differently. In my opinion, it has nothing to do with good or bad luck.
If you have any questions, you should contact support or live chat????????
Live chat cannot answer any question correctly, you should send an email. I have sent SEVERAL emails and have not received a single reply to date.
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  • In the beginning I was able to win well and quickly
  • After the 1st payout, the games ran like they were rigged
  • 2. Payout They don't want to pay out
  • Withdrawal limit 400 euros per day
Automatic translation:
Dozenspins Casino
1 year ago
Dear Gretche70,

Thank you for sharing your gaming experience at our casino.

Please note that withdrawals are processed by the finance department within 24 hours, but withdrawal limits and the period required for this procedure may vary depending on the withdrawal method, the status of the player's account and other possible factors affecting the withdrawal process.
Each player can submit up to 3 active withdrawal requests at one time.
The withdrawal amounts and the processing period have been set according to your account status and withdrawal payment method.
Also according to rule:
9.2 The financial department has the right to independently determine the payment and withdrawal conditions, as well as the maximum and minimum withdrawal amount for each procedure, which may vary depending on the withdrawal method, account status and other possible factors affecting the withdrawal process.

In your case, you have successfully passed verification on our project and further payments will be made according to the rules of our project. The Financial Department tries to process all withdrawal requests as quickly as possible and strictly follows the established rules.
Also note that all the games in our casino are only from the official providers, and absolutely every game result is formed on the side of the game provider. In our casino nobody can influence the course of your games.
You report that the slots didn't let you win, but at the same time you report about the withdrawal of winnings. As you can observe, in our casino you can successfully win and withdraw your winnings without any difficulty.

Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@dozenspins.com
We are always happy to help you.
1 year agoOriginalTranslation
DEPOSIT WILL NOT BE CREDITED!!! Registered 2 days ago, deposited and that's it. All you're told is wait. The problem, which no one seems to know, was escalated to a department who dealt with the matter very quickly. What do they mean by very fast???? You register and have problems right away. Then you know what to expect when you play there. Will I see my money again???
  • Haven't experienced anything positive yet
  • Deposit will not be credited
  • Support no help
Automatic translation:
1 year agoOriginalTranslation
So far I think the casino is great. From sign up, deposit, verify and withdrawal, no hassles. Paid out 700 euros 2 weeks ago and in my account within 3 working days. I've now got another 950 euros in the payout and I'm curious if it'll be that fast again. The support is very friendly and answers quickly. The games also run without problems. The only thing that isn't great is that they don't offer any bonuses except for the welcome bonus. But all in all it's the best casino I've played at lately. Other casinos could take an example. I hope it stays positive
Read moreRead less
  • Support very friendly
  • Deposit and withdrawal without problems
  • Easy to verify
  • Games run without a hitch
  • There is only the welcome bonus, otherwise no more
Automatic translation:
1 year agoOriginalTranslation
Deposited 20 euros via Volt Transfer, these were not credited to me. The support said can last up to 3 days. It was a real-time transfer and was also immediately deducted from my bank account.
Very strange, because I use this method in other casinos and I have never had any problems. Unfortunately, I didn't read the reviews here and on other sites until after I made the deposit, otherwise I wouldn't even have deposited the 20 euros.
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  • Unfortunately there is nothing, nothing nothing
  • Unfortunately nothing, nothing nothing nothing
  • Nothing, nothing nothing
  • Unfortunately nothing
  • Nothing nothing nothing nothing
  • I can't say anything positive
  • Because I couldn't play
  • Deposit was not credited
  • should you wait 3 days for the money to be posted????
  • couldn't play
  • My deposit has disappeared
Automatic translation:
Rox Casino
1 year ago
Hello, Gretche70! All the payment systems have their own technical issues that's why your deposit can be credited in 3 days, that's the deadline payment system set. We can't influence on the speed of crediting deposits from the payment system side. You'll get your funds in any case, no worries, please.

Best wishes,
Rox Casino!
1 year agoOriginalTranslation
I paid in with a credit card and wanted to pay out the same way, which they also offer but cannot. Supposedly technical problems, but they've had them for months and don't inform their players. 10 times I tried to withdraw, 10 times they told me to make a new withdrawal request. Until finally someone said they had a technical problem. They then offered me to pay out via my iban, I sent all the documents. 3 days later I was supposed to send everything again. I did it too. The next day I received an email that the payment would be processed within 24 hours. It's been 5 days now and nothing happened. They give me the feeling that they don't want to pay me my winnings.
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  • Good games, but that's about it
  • Live chat, only standard answers
  • Email, if an email comes, only answer standard
Automatic translation:
CatCasino
1 year ago
Hello.To thoroughly review your situation, please provide your ID that you specified in your casino personal account. Write a letter to the representative nastasia.pa@m.catcasino.com
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