Veronika, a lead complaint specialist at Casino Guru's First Response Team, handles initial player complaints, asks questions, and assists before forwarding them to resolvers and inviting casinos to participate. Before joining, she translated children's and adult literature, as well as non-fiction o...
OverviewSafety and fairnessGamesUser reviewsDiscussion
Veronika F.
Author
Veronika Fritz
Complaint Resolution Center Deputy Team Lead
Veronika, a lead complaint specialist at Casino Guru's First Response Team, handles initial player complaints, asks questions, and assists before forwarding them to resolvers and inviting casinos to participate. Before joining, she translated children's and adult literature, as well as non-fiction o...
Extensive collection of games from multiple providers
Wide selection of game genres
Live dealer games are available
Not all of the terms and conditions are translated to the language option provided on the website
Not all game providers are available for all countries
Dozenspins Casino Review
In this review, we took a close look at Dozenspins Casino. Our casino review process helped us check both its benefits and its drawbacks. Our team looked into things like the casino's Terms and Conditions, licenses, player complaints, support, and limits. This helped them form a clear view of how safe and fair this casino is for players.
We used our team's findings to work out the casino's Safety Index. This score measures the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Dozenspins Casino achieved a Very high Safety Index of 9.0. This earns it a place among our top-rated casinos for fairness and safety. Read on to get the full picture on Dozenspins Casino and decide if this casino is worth your time.
Fairness and safety of Dozenspins Casino
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.
In our Dozenspins Casino review, we carefully went through and inspected the Terms and Conditions of Dozenspins Casino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.
According to our approximate calculation or collected information, Dozenspins Casino is a large online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we are aware, no relevant casino blacklists mention Dozenspins Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
On the whole, also considering other contributing factors in our assessment, Dozenspins Casino has achieved a Safety Index of 9.0, which is classified as Very high. This casino can be considered an amazing option for most players since it fosters fairness and honesty in their treatment of customers.
Note: As far as we are aware, Dozenspins Casino is interconnected with 13 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Dozenspins Casino. They resulted in a higher Safety Index than this casino would have without related casinos.
Our Dozenspins Casino T&Cs review
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. Unfair or predatory clauses are not unusual in casino T&Cs. Where we find them, they often give the casino grounds to withhold winnings from players.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Dozenspins Casino to be mostly fair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints filed about Dozenspins Casino
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. Our Complaint Resolution Center takes in player complaints. We add these to complaints from other sources when we work out the Safety Index.
We have found no relevant complaints about this casino.
Dozenspins Casino user feedback and reviews evaluated
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
Judging by the 6 user reviews given to Dozenspins Casino, it has a Mixed User feedback score. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Licenses and company data
Dozenspins Casino is owned by Altacore N.V. and has estimated revenues exceeding $1,000,000 per year. Based on the categorization we use, this makes it one of smaller online casinos.
Dozenspins Casino has been granted a gambling license in Curaçao issued by Curaçao Antillephone N.V..
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 500 per day
No win limit
EUR 10,000 per month
RUB 650,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. You can find languages available at Dozenspins Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
Portuguese
Russian
24/7
German
24/7
Finnish
French
Polish
Norwegian
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Dozenspins Casino, your account, withdrawals, or anything else. Our testing found Dozenspins Casino's customer support to be good.
Dozenspins Casino slots and casino games
Dozenspins Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games.
Casino games from 79 game providers are offered. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Evoplay, Ezugi, Push Gaming, SA Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Red Rake Gaming, Spinomenal, Leander Games, 1X2 Gaming, Booming Games, Iron Dog Studio, High 5 Games, Belatra Games, Booongo (BNG), Relax Gaming, edict, Betgames, Platipus, Concept Gaming, Swintt, Wizard games, Mancala Gaming, Spinmatic, Apollo Games, BF Games, Aviatrix, Spribe, Kiron Interactive, Galaxsys, Golden Race, Betsolutions, Mascot Gaming, Vivo Gaming, Onlyplay, Amusnet, PG Soft (Pocket Games Soft), Reel Play, Salsa Technology, Gamebeat, Live Games, Octoplay, Fugaso, Stakelogic, TPG (Tipping Point Gaming), Champion Club, AGT, Gamzix, Betradar, Games Global, Thunderspin, Barbara Bang, Playbro, Platin Gaming, Hacksaw Gaming, Netgame, Ruby Play, XPG (xprogaming), Asia Gaming, Ka Gaming.
Bonuses and codes offered by Dozenspins Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
Currently, our database has the following 3 bonuses from Dozenspins Casino:
100% up to C$400 and up to 120 extra spins
200% up to C$70
100% up to C$400
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Owner
Altacore N.V.
Established
2019
Estimated annual revenues
< $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Dozenspins Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Small to medium casinoBig group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at Dozenspins Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 13
Not Available: 2
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 0
Not Available: 8
Most popular games
Gates of Olympus
by Pragmatic Play
Sugar Rush
by Pragmatic Play
Sweet Bonanza
by Pragmatic Play
Wanted Dead or a Wild
by Hacksaw Gaming
Book of Shadows
by Nolimit City
Sugar Rush 1000
by Pragmatic Play
Gates of Heaven
by Pragmatic Play
Tombstone RIP
by Nolimit City
Fury of Anubis
by Pragmatic Play
Starlight Princess
by Pragmatic Play
Bigger Bass Bonanza
by Pragmatic Play
Chicky Run
by PG Soft (Pocket Games Soft)
User reviews
User reviews of Dozenspins Casino
This is a place to share experience with Dozenspins Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 6 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
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• 2 years ago
This is a good casino. Huge welcome bonus of 200% on first deposit and 100% on 2nd deposit. I won $600 from a small deposit of $30. Verfication and withdrawal via crypto took 3-4 days. So little bit longer than some casinos that would process payment within 24 hours but not a deal breaker as the verification was completed without any hassles. Huge game library and nice design and layout. My only negatives are the wagering requirement is a little high at x35 bonus + deposit. And first deposit bonus has a maximum cashout limit of x10 bonus amount, second deposit is unlimited. Overall, very decent casino, worth a try.
Huge welcome bonus
Massive game library
Easy verfication and withdrawal but takes about 3 days
Nice layout
High wagering x35 bonus + deposit
Max cashout on first deposit bonus is x10 bonus amount
Dozenspins Casino
Dear Ninja8,
Thank you for sharing your gaming experience at our casino.
Our team is very happy to hear that you liked our casino. We do everything possible to make players feel comfortable playing on our casino website, and we also always try to increase the number of games and bonus offers. We look forward to seeing you again!
Please, if you have any questions or difficulties, contact Live Chat 24/7 or e-mail support@dozenspins.com We are always happy to help you.
• 3 years ago
When I asked in the chat why my payout had not yet been processed, the answer was to contact kyc support. Which I have done several times, there was zero response. Emails are ignored and in live chat they don't want to help. There was no response to requests for a deposit limit either, although they clearly offer it on their site. Fallen for a casino again ADDENDUM: I had my 1 payout 2 days later on my account, although I still had to send a document, which I only found out in the live chat. I was sent an email that I never got. My 2nd payment was not processed within 24 hours as you write, it was outstanding for 5 days. Live chat couldn't or wouldn't help and emails went unanswered. After requesting the 2nd payout, the games definitely went differently. In my opinion, it has nothing to do with good or bad luck. If you have any questions, you should contact support or live chat???????? Live chat cannot answer any question correctly, you should send an email. I have sent SEVERAL emails and have not received a single reply to date.
Nachfrage im Chat warum meine Auszahlung noch nicht bearbeitet wurde, kam als Antwort man solle sich an den kyc support wenden. Was ich schon mehrmals getan habe, es kam null Reaktion zurück. Emails werden ignoriert und im Live Chat wollen sie nicht helfen. Auch auf Nachfragen für Einzahlungslimit kam keine Reaktion obwohl sie es auf ihrer Seite deutlich anbieten. Wieder mal auf ein Casino rein gefallen NACHTRAG: Meine 1 Auszahlung hatte ich 2 tage später auf meinem Konto, trotz das ich noch ein Dokument senden musste, was ich auch nur im Live Chat erfahren habe. Man hätte mir eine Email gesendet, die ich nie bekommen habe. Meine 2. Auszahlung wurde nicht innerhalb 24 Std bearbeitet wie sie schreiben, sie stand 5 Tage ausstehend. Live Chat konnte oder wollte nicht weiter helfen, und auf Emails bekam man keine Antwort. Nach Beantragung der 2. Auszahlung, liefen die Spiele definitiv anders. Hat in meinen Augen nichts mit Glück oder Pech zu tun. Bei Fragen sollte man sich an den Support oder live chat wenden??????? Live Chat kann auf keine Frage richtig antworten, man sollte eine email senden. Ich hab MEHRERE Emails gesendet und bis heute KEINE einzige Antwort bekommen.
In the beginning I was able to win well and quickly
Am Anfang konnte ich gut und schnell gewinnen
After the 1st payout, the games ran like they were rigged
Nach der 1. Auszahlung liefen die Spiele wie manipuliert
2. Payout They don't want to pay out
2. Auszahlung wollen sie nicht auszahlen
Withdrawal limit 400 euros per day
Auszahlungslimit 400 Euro am Tag
Dozenspins Casino
Dear Gretche70,
Thank you for sharing your gaming experience at our casino.
Please note that withdrawals are processed by the finance department within 24 hours, but withdrawal limits and the period required for this procedure may vary depending on the withdrawal method, the status of the player's account and other possible factors affecting the withdrawal process. Each player can submit up to 3 active withdrawal requests at one time. The withdrawal amounts and the processing period have been set according to your account status and withdrawal payment method. Also according to rule: 9.2 The financial department has the right to independently determine the payment and withdrawal conditions, as well as the maximum and minimum withdrawal amount for each procedure, which may vary depending on the withdrawal method, account status and other possible factors affecting the withdrawal process.
In your case, you have successfully passed verification on our project and further payments will be made according to the rules of our project. The Financial Department tries to process all withdrawal requests as quickly as possible and strictly follows the established rules. Also note that all the games in our casino are only from the official providers, and absolutely every game result is formed on the side of the game provider. In our casino nobody can influence the course of your games. You report that the slots didn't let you win, but at the same time you report about the withdrawal of winnings. As you can observe, in our casino you can successfully win and withdraw your winnings without any difficulty.
Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@dozenspins.com We are always happy to help you.
• 3 years ago
Get an email with a 300% bonus and free spins and activate them too, after the deposit you only get 200% without free spins because the small print says something completely different. Rubbish casino not worth depositing there, there are 1000 times better ones!
Bekomme eine email mit einem 300% bonus und freispielen und aktiviere diese auch, nach der Einzahlung bekommt man nur 200% ohne freispiele weil in dem kleingedruckten wiederum etwas ganz anderes steht. Müll casino lohnt nicht dort einzuzahlen, Gibt 1000 mal bessere!
Misleading advertising
Irrwführende werbung
looks like a scam
sieht nach scam aus
• 3 years ago
Very bad casino for an average player. RTP to me was around 65% (although it claims to be around 90-95% which is a lie). That's why I closed my account at this casino.
Πολύ κακό casino για ένα μέσο παίκτη. Το RTP προς εμένα ήταν περίπου 65% (αν και υποστηρίζει ότι είναι περίπου 90-95% που είναι ψέμα). Γι'αυτό το λόγο έκλεισα το λογαριασμό μου στο casino αυτό.
Wide range of games
Μεγάλη γκάμα παιχνιδιών
To withdraw you must play X3 your deposit
Για να κάνεις ανάληψη πρέπει να παίξεις Χ3 τη κατάθεση σου
Losses far outnumber wins
Οι ήττες είναι πολύ περισσότερες από τις νίκες
Very low RTP
Πολύ χαμηλό RTP
Dozenspins Casino
Dear xxsa321,
Thank you for sharing your gaming experience at our casino.
Note that all the games in our casino are only from the official providers, and absolutely every game result is formed on the side of the game provider. In our casino nobody can influence the course of your games.
Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@dozenspins.com We are always happy to help you.
• 4 years ago
I won and cashed out fast, except for the 500€ win limit a normal casino like any other
good bonus
500€ cash out limit
Dozenspins Casino
Dear winnah,
Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We are looking forward to seeing you again!
Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@dozenspins.com We are always happy to help you.
• 4 years ago
The casino doesn't deserve a star. Absolutely bad support. Payouts once you have one are terribly pushed through the KYC check even if you are already verified. Withdrawals take days. In addition, only low payouts per day are possible. Cashback the biggest joke you only get from a certain amount because in plain language it means that high losses have to be generated. Never seen anywhere. No special promotion for customers, free spins etc. nothing at all. Stay away and make a big bow! especially since here even closing the account is a spasm even that means work and some emails.
Das Casino hat keinen Stern verdient. Absolutes schlechter Support. Auszahlungen wenn man mal eine hat wird durch die KYC Prüfung die schrecklich gedrängelt auch wenn man bereits verifiziert ist. Auszahlungen dauern Tage. Zudem nur niedrige Auszahlungen pro Tag möglich. Cashback der größte Witz erst ab einen bestimmten Betrag bekommst Du denn heißt im Klartext es müssen hohe Verluste generiert werden. Noch nie irgendwo gesehen. Keine besonderen Aktion für Kunden mal Freispiele etc. rein gar nichts. Finger Weg und großen Bogen machen! zumal hier selbst die Kontoschließung ein Krampf ist selbst das bedeutet Arbeit und einige E-Mails.
Low withdrawal limit
Niedriges Auszahlungslimit
No action for customers times free spins etc.
Keine Aktion für Kunden mal Freespins etc.
Cashback only available from a certain amount means high losses have to be generated
Cashback erst ab einem gewissen Betrag verfügbar heißt hohe Verluste müssen generiert werden
Withdrawals take several days
Auszahlungen dauern mehrere Tage
Account closure only possible via e-mail, then problems to close the account always find excuses
Kontoschließung nur über E-Mail möglich dann auch hier Probleme das Konto zu schließen finden immer Ausreden
New slots only integrated after weeks
Neue Slots erst nach Wochen integriert
Discussion
Dozenspins Casino discussion
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