CatCasino Review

The player from Finland is struggling with account verification at CatCasino which is with-holding winnings of €520. The initial passport for verification was expired and the subsequent document, a valid driving license, was rejected by the casino without credible reason, contradicting their terms of service. Player’s complaint has been resolved successfully.

The player from Germany managed to register and deposit thousands of euros at a casino, while being self-excluded in an associated casino. The player decided to request a chargeback of his deposits and asked us to close the complaint.

The player from Germany is experiencing difficulties with withdrawals of his winnings in the casino. Without the confirmation from the player the funds were received, we were forced to reject the complaint, since he stopped responding.

The player from Germany requested multiple cashouts. Unfortunately, they weren't received yet. The casino informed us about the situation, but without confirmation from the player, we couldn't close the complaint as resolved.

The player from Lower Saxony has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Mexico would like to change the currency that he has chosen by mistake when registering the account. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany tried to activate a bonus, however, the casino accused him of opening more than one account. The casino later informed us that the player did not have any other account, therefore we marked the complaint as resolved.

The player from Austria is dissatisfied with the casino's responsible gambling practices. After closing their account due to a gambling problem their balance wasn't paid out. We ended up closing the complaint as resolved because the player eventually received their funds.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player was unable to withdraw his winnings or play as the casino claimed that the player was from a restricted country. Even though the player was offered to make a withdrawal, he eventually spent the balance on games. We ended up rejecting the complaint.

The player is unable to withdrawal his bonus winnings as it is required to make a deposit to do so. The complaint was rejected as the player broke the max bet rule, therefore the complaint is irrelevant.

The player from Germany had deposited 50€ and won 500€. However, his attempts to withdraw using a MasterCard had been rejected four times due to allegedly incorrect details. The player had insisted his details were correct and had submitted all necessary documents for KYC verification. The casino had suggested the player clear his browser cache/cookies or try a different payment method. Despite these attempts, the withdrawal had still been canceled. The casino then suggested that the player was entering a non-existent card number, which the player disputed. Eventually, the player had tried to use a friend's card, which led to confusion due to an old card number being used. Ultimately, the player confirmed that the withdrawal had been successful and the funds had arrived in his account. We had closed the complaint as resolved.

The player from British Columbia had an issue with the casino regarding an Interac e-transfer withdrawal. Despite having provided all the necessary banking details, the casino had insisted on a non-existent 20-digit ID banking number and a picture of her bank card, which she hadn't used for the transaction. After the player submitted her complaint and provided all the necessary evidence to us, the casino found her banking information and allowed her to create a withdrawal request. The casino then processed her withdrawal successfully. The player thanked us for our assistance and expressed hope that such a situation would not occur in the future.

The player from Finland had had an issue with GamaCasino and its sister casinos, including CatCasino. She had requested account closure due to gambling addiction on February 4, 2024, but had been allowed to continue playing. The player had claimed her self-exclusion requests were ignored. GamaCasino had denied receiving any such emails. The player had deposited €500 on March 16, 2024, the same day her account was closed. After she provided evidence of her self-exclusion requests and a series of discussions had taken place, the Complaints Team had decided to investigate further. The player had suggested that GamaCasino should return her deposit to resolve the complaint. The issue had been resolved when GamaCasino agreed to refund the full amount of deposits to the player's game balance and the player had confirmed that her issue had been successfully resolved.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. The casino initially claimed that the withdrawal had been successful, but due to a technical issue on the payment provider's end, the withdrawal had been cancelled multiple times. After a series of discussions, the casino decided to compensate the player with the withdrawal amount of 1,800 EUR directly to the game balance. The player was then restricted from playing, as the compensation was for withdrawal only. The player confirmed the successful withdrawal, and we marked the complaint as 'resolved'.

The player from Austria had faced multiple issues with the withdrawal process from an online casino. The player's withdrawal requests had been repeatedly rejected due to reported issues with their account details. The casino had suggested the player confirm their payment method via email. Despite having done so, the player had continued to experience withdrawal rejections. The casino then identified that the player's bank was rejecting the payment and suggested trying a different payment method. The player had requested to use Skrill for withdrawal, but had to confirm this method first. After a few more complications, the player had finally been able to successfully withdraw via Skrill. The issue had been resolved with the assistance of the Complaints Team.

The player from Germany had won approximately 4800 € but encountered issues while trying to make a withdrawal. Despite having completed the verification process, the player kept receiving notifications about technical difficulties in processing the payment. Multiple interactions with the casino's help chat had not resolved the problem. The casino had suggested the player use a different withdrawal method, however, the player only had a Visa card. The casino then offered to make a manual withdrawal or to withdraw funds to cryptocurrency, but both options were not suitable for the player. Eventually, the casino enabled a "Bank Transfer" option, and the player successfully withdrew the remaining €3900. We had marked the complaint as 'resolved'.

The player from Austria, after winning and successfully passing the document verification process, faced technical issues preventing the withdrawal of €1000 in winnings. The player reports consistent errors and unhelpful chat responses. The issue has been resolved successfully.

The player from Austria had encountered issues when trying to withdraw their winnings of 3,300€ from Gama Casino. Despite having completed the full KYC verification, every withdrawal attempt had been cancelled without a clear explanation. After the player reported the issue, we had facilitated a conversation between the player and the casino. The player then received their winnings in two parts, both paid out to a crypto wallet via Tether (USDT). The issue had been successfully resolved.

The player from Greece had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player's issue had been that his withdrawal requests were consistently cancelled due to "technical reasons". The casino had clarified that the player was attempting to withdraw to a Visa card, whereas their system only allowed withdrawals to MasterCard. The casino had advised the player to verify a new MasterCard for withdrawal. After obtaining a new card and making another withdrawal request, the player confirmed he received his winnings. The issue was successfully resolved.

The player from Austria had managed to turn a no-deposit bonus of 15€ into 150€ at Gama Casino but faced issues withdrawing the winnings due to alleged technical difficulties. Despite attempting various withdrawal methods and making an additional deposit, he had been unsuccessful. However, the issue was finally resolved and he had been able to withdraw his winnings. The Complaints Team had marked the complaint as 'resolved' in their system.

The player from Germany, after being blocked due to gambling addiction on one site, had still been able to register and deposit €2500 in total on Gama Casino, which was under the same management. Despite having brought attention to her gaming addiction, she had received no response, her deposits had been ongoing, and her requests for account termination had not been enforced. The player had contacted Casino Guru's Complaints Team for assistance. After a series of exchanges, the casino had agreed to refund part of the player's deposits. The player had acknowledged the refund but requested additional compensation for her losses. The casino had declined, stating that the deposits were made before the player contacted them about her gambling problem.

The player from Finland deposited a small amount in the casino, with the transactions showing as pending. However, after requesting account closure and later reopening when the deposit was successful, he's unable to access his account. The support agents claim it's blocked by his request, despite him attempting to unblock it numerous times. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden is having issues withdrawing 1300 EUR from the verified account due to reported technical errors causing cancellation and multiple re-requests by the casino. The player later informed us that he received his winnings and the complaint could be closed as resolved.

The player from Austria requested a permanent block of his account from Gama Casino but was allowed to unlock their account, contrary to their initial request. After reopening, the player lost about €1,900 and is now seeking a refund of €1,800. The casino agreed to pay the player a refund. The player confirmed it was received.