Hello,

We sincerely apologize for the delay in withdrawal.

We are very happy to see that your withdrawal was indeed processed on our end.

Please reach out to our support team 24/7 if you have any further questions.

Kind Regards,
NovaJackpot Team

Thank you for your feedback!

Our apologies for your feelings regarding the verification process.

Our team fully understands that the verification process would seem strenuous. In accordance with the Terms and Conditions, we verify the identity and contact information of our customers to ensure their security.

In some cases, relating to the Terms and Conditions we may request additional documentation. You may find this frustrating but it is important to secure you, prevent money laundering, and other illegal activities.

Please note that we will contact you by email as soon as the additional documentation is checked by the Verification department.

If you have any further questions, feel free to contact us via email or live chat.

Kind regards,
WishCasino team

Dear Bufalo42,

Thank you very much for taking the time to share your experience and feedback with us. We are delighted to hear that you've had a positive encounter, especially with our live chat agents, Sofie and Kate. Their commitment to providing helpful and friendly support reflects the high standard of customer service we aim to deliver across our casino platform.

We appreciate your understanding regarding the verification process. While we strive to ensure the security and integrity of all our player's accounts and transactions, we understand the importance of a swift verification process. Please rest assured, we are continually working on improving our procedures to make them as quick and seamless as possible without compromising on security.

It's fantastic to hear that, once verification was completed, you were able to enjoy our quick cash-out process, receiving your winnings in less than 24 hours. Our team works hard to ensure that once all necessary checks are completed, players can access their funds promptly.

We're also thrilled you enjoyed our platform's layout and the extensive range of games provided by numerous reputable game providers. We believe in offering a diverse and quality gaming experience to all our players, and it's gratifying to know we're hitting the mark.

Your recommendation means a great deal to us. It’s players like you who contribute to making our casino a vibrant and welcoming community. We're honored by your support and glad to have met your expectations.

We look forward to continuing to provide you with an enjoyable gaming experience and exceptional service. Should you need any more assistance or have further feedback, please don’t hesitate to reach out.

Thank you once again for your kind words and for choosing our casino. Here’s to many more enjoyable moments and wins!

Warmest regards,
777onfire

Dear Bufalo42,

Thank you for taking the time to leave such a positive review of our casino! We're delighted to hear that you're enjoying our wide range of games and that our services are meeting your expectations.

Ensuring a seamless and swift withdrawal process for all our players is of paramount importance to us. We're continuously working to expedite withdrawal requests and make it as convenient as possible.

We're optimistic that your next withdrawal experience will warrant an "excellent" rating. Should you have any suggestions or further feedback, please don't hesitate to let us know. We're always eager to enhance our casino for you.

We wishing you the best of luck in your games!

Warm regards,
Spinch Casino Team

Hello, Bufalo42!

Your feedback is very meaningful to us. We are glad to hear that you have received good support from our team.

We are already working on the modernisation of the site, and we will be glad to receive your comments on what would be more convenient for you as a user.

We wish you good luck and big winnings! 💚

Dear Bufalo42,

Thank you for sharing your gaming experience at our casino.

Our KYC and support team is always trying to do everything possible to make players enjoy their time at our casino.

Please be advised that withdrawals are processed by the finance department within 24 hours, but withdrawal limits and the period required for this procedure may vary depending on the withdrawal method, the status of the player's account, and other possible factors affecting the withdrawal process.
The Finance Department tries to process all withdrawal requests as quickly as possible and strictly follows the established rules.
Since we value our players, and also strive to get only pleasure from playing in our casino.

In your case, the finance department was unable to process your withdrawal request because you canceled it and unfortunately lost all your funds. We are very sorry about your loss.

We are looking forward to seeing you again! Wishing you good luck!

Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@smokace.com
We are always happy to help you.