In this review, Wish Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Wish Casino has a High Safety Index of 8.2, which makes a recommendable option for most players in terms of fairness and safety. Proceed with reading our Wish Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Is Wish Casino fair and safe? Safety Index explained
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Wish Casino, we read and assessed Terms and Conditions of Wish Casino in-depth. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.
Based upon our estimates and collected information, we consider Wish Casino a small to medium-sized online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
As far as we are aware, no relevant casino blacklists mention Wish Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
All in all, when combined with other factors that come into play in our review, Wish Casino has landed a High Safety Index of 8.2. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.
Note: As far as we are aware, Wish Casino is interconnected with 8 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Wish Casino. They resulted in a higher Safety Index than this casino would have without related casinos.
Terms and Conditions of Wish Casino evaluated
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We did not find any unfair or predatory rules in the Terms and Conditions of Wish Casino during our review.
Player complaints submitted about Wish Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We have found no relevant complaints about this casino.
Wish Casino user feedback and reviews evaluated
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 15 reviews, and we have only received 3 player reviews so far.. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Licenses and company data
Wish Casino is owned by XXL Services N.V. and has estimated revenues exceeding $1,000,000 per year. Based on the categorization we use, this makes it one of smaller online casinos.
Wish Casino has been granted a gambling license in Curaçao issued by Curaçao Gaming Control Board.
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
EUR 2,000 per day
No win limit
EUR 7,500 per week
EUR 15,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
When reviewing online casinos, we collect information about their customer support and language options. You can find languages available at Wish Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Russian
24/7
German
24/7
Finnish
24/7
French
24/7
Polish
24/7
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Wish Casino, managing your account, withdrawals, or other matters. Wish Casino has an average customer support, judging by the results of our testing.
Wish Casino casino games and slots
Wish Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Other live games, Live poker, Live roulette.
Casino games from 117 game providers are offered. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Ezugi, Evoplay, BGaming, GameArt, Endorphina, Habanero, Leander Games, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, Relax Gaming, Bullshark Games, Lucky Games, Jelly, Fantasma Games, Turbo Games, Platipus, Slotopia, Altente, RFranco Games, Lucky Streak, Mancala Gaming, Boomerang Studios, Spadegaming, ElCasino (TVBET), Kiron Interactive, Golden Race, Revolver Gaming, EAGaming, Reevo, Mascot Gaming, Four Leaf Gaming, Givme Games, PGsoft (Pocket Games Soft), Reel Play, Atomic Slot Lab, Slot Factory, Max Win Gaming, Skywind Group, Iconic21, AvatarUX, Peter & Sons, Blue Guru Games, 3 Oaks Gaming, CT Interactive, Vibra Gaming, 4ThePlayer, Mplay, 5Men Gaming, Smartsoft Gaming, AceRun, Prospect Gaming, Swintt, Win Fast, Backseat Gaming, LIVE Solutions, Bulletproof Games, Ad Lunam, Reflex Gaming, Spribe, Gamomat, CandleBets, TrueLab Games, Atmosfera Live, Spinza , Spearhead Studios, Bang Bang Games, Bad Dingo, SlotMill, Oryx Gaming, Nucleus Gaming, Gaming Corps, Leap Gaming, Gamebeat, Hölle games, Hot Rise Games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Gamevy, Retro Gaming, Gamzix, Kalamba Games, 1spin4win, Zillion Games, Golden Hero, Popiplay, Apparat Gaming, Games Lab, Barbara Bang, Electric Elephant, Bet2tech, 7Mojos, Hacksaw Gaming, Netgame, Print Studios, Ka Gaming.
Bonuses and codes offered by Wish Casino
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There are currently 9 bonuses from Wish Casino in our database, and all offers are listed in the 'Bonuses' section.
Note: Our separate page features details on Wish Casino bonuses for additional information about this casino's offers.
Browse all bonuses offered by Wish Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(3)
User reviews of Wish Casino
This is a place to share experience with Wish Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
They asked for the typical documents for the KYC verification, ID , Bank info ( account number screenshot etc. ), proof of the address that you live on. I sent them that after the weekend, monday they ask for more documents and a selfie with a written number on it. I sent them my drivers license, and a selfie with a paper that had the number on what they sent me on the email. After 2 days, they event want more, now they want to make a video with these criterias:
Thank you fror the provided documents.
Due to increasing fraud attempts on the internet, we are looking to enforce all possible measures to keep our customers’ funds secure.
In order for you to proceed with the additional verification procedure, please record a short self-identification video with your document (Driving License). Please prepare your document and a piece of paper with the handwritten date of recording and our product's name.
Things you must perform in the video:
1. Say your full name, date of recording the video on the front camera, and that this video is dedicated to the additional verification process on our company's website.
2. Show what is around you, so that we can make sure there are no third parties nearby.
3. Wave your hand in front of your face for several seconds to make sure you are not using any face-editing software.
4. Show yourself holding your document, and a paper with today's date our product's name.
5. To make sure your document is genuine, please remove a piece of paper and show your document close to the camera, rotating it at different angles so we can see blinking holograms and watermarks on your document.
Best Regards, WishCasino Customer Support Team
And now I'm just furious sent them the video, they wont reply after that, I just said fuck it put everything on red, get a permaban, leave the site never play here again.
Stay away from this casino as far as you can. If I could I would give a -10 for rating.
-Slowest KYC I ever seen
-Delaying everything so they don't have to pay you out
- Live chat is horrible, probably AI then sometimes horrible autotranslated russian assness.
-Another scamsino praying on people just giving up and gamble their winnings away
-Asking for things that is ridiculous
-Live chat is not 24/7 even if their sites say its 24/7
Wish Casino
Thank you for reaching out and sharing your feedback. We genuinely value your input and are committed to improving our services. We are sorry to hear about your recent experience.
Please be informed that the additional documents were requested by the Verification Department in accordance with our Terms and Conditions.
Kindly note that this procedure is being done solely for security purposes, in compliance with KYC policies and money laundering prevention measures. Our Verification department works diligently to ensure all checks are thorough. Let us assure you that we always strive to do our very best to speed up all the processes and never intentionally delay the winnings.
Also, we apologize if our live chat service has not met your expectations. We strive to offer high-quality support and are reviewing our current system to ensure our support agents, provide accurate and helpful assistance.
Please note that our Customer Support chat is available 24/7, so you are more than welcome to contact us with any questions you have!
Hi.my last review from this casino was rejected because I was complaining about the processing times of verification and withdrawals. In this casino is explicit by his T&C that the withdrawals and verification are processed in 24 hours. One week my withdrawal pending. Additional verification is processed by requesting one document by day. Ask by email all the documents was needed,no answer,I could send all the documents in a row,but they don't work in that way. Still waiting, and see when is gonna finish this nightmare.
Verification process system is very,very,slow.
Wish Casino
Thank you for your feedback!
Our apologies for your feelings regarding the verification process.
Our team fully understands that the verification process would seem strenuous. In accordance with the Terms and Conditions, we verify the identity and contact information of our customers to ensure their security.
In some cases, relating to the Terms and Conditions we may request additional documentation. You may find this frustrating but it is important to secure you, prevent money laundering, and other illegal activities.
Please note that we will contact you by email as soon as the additional documentation is checked by the Verification department.
If you have any further questions, feel free to contact us via email or live chat.
Kind regards, WishCasino team
Safety Index explained
Safety Index of Wish Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Wish Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.2/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
25 May 2021
Complaints about related LionSpin Casino
(Same management)
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
11 Aug 2023
Complaints about related GoSpin Casino
(Same management)
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
26 Dec 2023
Show more complaints (+19)
Discussion
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