miidelgado's reviews

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6 months agoOriginalTranslation
This casino is terrible!
what's good? game providers, but everyone has that!! They are all the same... there is no shortage of identical casinos.
What sets you apart from others? I can say that despite having already made thousands in deposits, I still haven't been able to withdraw even one withdrawal!! every time I request a withdrawal, they take a long time to approve it and I end up canceling and losing everything. Now the news is: they approve the withdrawal and spend eternal days without making the payment. Another bad point is the live chat, they are not coherent in their speech and most of the agents respond with pre-made conversations... copy past technique.
Read moreRead less
  • providers
  • live chat is unhelpful and rude/ironic
  • slow serve
  • terrible bonuses
Automatic translation:
Bruno Casino
5 months ago
Hello, dear!
We are very sorry to hear that you have experienced difficulties with your withdrawal. However, we can see that your last withdrawal was successfully processed and paid.

We are always striving to improve our service and your feedback helps us achieve this goal.
Best regards,
BrunoCasino Team.
7 months agoOriginalTranslation
Terrible casino... it's one of those casinos that does everything it can to not send your withdrawal! full of tricks, first it takes 3 days to request a new document, then the withdrawal fails "due to a technical error"... then there are another 3 days to approve the withdrawal.
CHAT is miserable and they don't answer anything you ask... We ask A and they respond with B.
I haven't seen a casino this terrible in a long time.
Read moreRead less
  • live casino
  • withdrawals
  • chat
  • email support
Automatic translation:
8 months agoOriginalTranslation
Good casino in terms of number of games, good chat service!
Unfortunately, it has a very negative point: loot! The terms regarding withdrawals are worthy of a beginner casino! To be able to withdraw the balance we have to double the deposit amount, without penalties, so far nothing new! it's normal! The unusual thing is that in the live casino our bids are only worth 10%. As an example, you deposit €100 but can only withdraw some winnings after placing a total bet of at least €1000! ridiculous! Since 90% of my gambling goes through a live casino, I will not play at this casino again.
Read moreRead less
  • Wide range of games
  • live chat
  • withdrawals
Automatic translation:
1 year agoOriginalTranslation
Bad time to pay!
Nowadays, this delay in payment is no longer normal.
They have different terms for the amount of money we withdraw. if it's X they pay in 2 days, if it's Y they pay in 5 days.... I've never seen anything like that.

Worse... they leave the money in the player's account, if the player continues to play, and the balance falls below the deposit request amount, even 10cent, the withdrawal request is automatically cancelled.

In so-called "normal" casinos we ask for a withdrawal and the money disappears from the account, it stays on standby waiting to be processed... here in this casino they apply this low trick.

I don't like casinos with this kind of schemes!!
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  • good slots
  • good live games
  • slow payment
  • Does not withdraw the balance from the customer's wallet when a withdrawal is requested
  • have different payment times depending on the withdrawal amount
Automatic translation:
1 year agoOriginalTranslation
Terrible!!!

Lousy casino!!!



Never in my life have I seen this in any casino.

I opened an account... I made a deposit by bank transfer. When I went to withdraw some of my profit to my astonishment, there was no method available for withdrawal!!

I spoke with the chat where they told me that I had to withdraw using the same deposit method but unfortunately they did not have a bank transfer. In order to withdraw any winnings, you would have to make a deposit in another method. So far, it's a so-called normal situation, although I already think it's not acceptable!! if they have the method available for deposit they should have it for withdrawal too!!!



I made a new deposit through JETON so that I could finally withdraw some of my profits. What happened next? Anything!!! I still didn't have a single withdrawal method available!!! 1 single!! nothing was possible to carry out any survey by any method, because there was still no possibility of choice!!

What they told me in the chat was that the responsible department was going to check the possibility of opening this withdrawal method, until then I would have to wait!!



A casino that won't let you withdraw profits, even if validation is pending??? does not have any method available for withdrawal. what joke is this????



Miserable! I lost all my money, and closed the account of course! Note zero!!!
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  • many slot games
  • many live casino games
  • Does not provide survey methods
  • Only this point is enough to be terrible!!!
Automatic translation:
Casinoin
1 year ago
Dear Miidelgado,

We are sorry that you lost your funds, the clarification was provided to you. If you are using the payment method that doesn’t support payouts, you are required to attach an alternative one in order withdraw. It’s a common practice.

Moreover, your complaint was rejected by the CasinoGuru specialists.

We are truly sorry you feel this way and apologise for any inconvenience caused.

All the best!
1 year agoOriginalTranslation
Terrible! I have 48 hours to see my deposit and it does not appear. Chat is unavailable and by email no one solves anything.
  • have live tables
  • beautiful colors
  • Bad customer support
  • keep the money from the deposits
  • mention that they have MBWAY but use an intermediary
Automatic translation:
1 year agoOriginalTranslation
Bans VPN!!!!! Be careful! if you win... they take away all your winnings. By the way, it doesn't prohibit... on other sites it warns that you can't, that's prohibiting! they let you use it but then confiscate your winnings.
  • little to mention
  • casino like many others but with unfair terms
  • confiscate winnings when using VPN
Automatic translation:
1 year agoOriginalTranslation
Bad financial support in the chat, they forward to the email and the email answers are "pre-made", they don't give you a personal answer to your case.

5 days to approve a withdrawal request sucks. since the 22nd I have been waiting for my withdrawal request to be approved. (I placed two orders that day, one has already been approved and paid for, the other remains to be approved!)

New update:

After having spent €900, they say that the cashback bonus, which they advertise, is not eligible for me because I have to be more active. This casino sucks, it's full of "tricks". Don't play in this casino... there are lots of casinos where you can play, deposit, withdraw money, enjoy bonuses... Basically, lose and win, no tricks!!!

As another user says, I don't understand how GURU keeps their score for this casino. it's horrible.
Read moreRead less
  • many providers
  • slow payments
  • very poor chat support
  • Email responses are non-directive, give ready-made answers and are the same on all questions.
Automatic translation:
Snatch Casino
1 year ago
Hi, Miidelgado!

Each of our players is contacted by the support team and it is personal communication that goes on. We do not understand how you can get the impression that you have received a reply with a template letter.

Regarding the cashback - it is available to all users. The rules for getting the cashback are described on our website in the Promo section. The answer that you have to be active to get cashback is very strange — considering that the cashback is based on a specific algorithm.

In any case, thank you for your feedback! We wish you only victories in our casino!

Best regards,
SnatchCasino
2 years agoOriginalTranslation
Horrible!!! I was playing for two days... in those two days there were several bets that were not paid to me (when I won in the live casino) They admitted the mistake... but they never returned the money that was mine. They say I have to wait but it's been more than 20 days and I still get the same answer! I have to wait! I was stolen!
  • multiple providers
  • fraudsters. do not give the winnings to the players.
Automatic translation:
JeetCity Casino
5 months ago
Dear Miidelgado,

We are deeply sorry to hear about your negative experience with our casino. We understand your frustration and disappointment regarding the unpaid winnings, and we sincerely apologize for any inconvenience caused.

It is unacceptable that you have been waiting for over 20 days without a resolution. We assure you that we take these matters seriously and are committed to resolving them promptly and fairly.

Please know that we are actively investigating the issue and will do everything in our power to ensure that you receive the winnings rightfully owed to you. We apologize for any inconvenience or distress this situation has caused you.

We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to our support team. We are here to assist you and to make things right.

Best regards,
JeetCity team
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