miidelgado's reviews

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1 month agoOriginalTranslation
Terrible casino... it's one of those casinos that does everything it can to not send your withdrawal! full of tricks, first it takes 3 days to request a new document, then the withdrawal fails "due to a technical error"... then there are another 3 days to approve the withdrawal.
CHAT is miserable and they don't answer anything you ask... We ask A and they respond with B.
I haven't seen a casino this terrible in a long time.
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  • live casino
  • withdrawals
  • chat
  • email support
Automatic translation:
2 months agoOriginalTranslation
Good casino in terms of number of games, good chat service!
Unfortunately, it has a very negative point: loot! The terms regarding withdrawals are worthy of a beginner casino! To be able to withdraw the balance we have to double the deposit amount, without penalties, so far nothing new! it's normal! The unusual thing is that in the live casino our bids are only worth 10%. As an example, you deposit €100 but can only withdraw some winnings after placing a total bet of at least €1000! ridiculous! Since 90% of my gambling goes through a live casino, I will not play at this casino again.
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  • Wide range of games
  • live chat
  • withdrawals
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8 months agoOriginalTranslation
Bad time to pay!
Nowadays, this delay in payment is no longer normal.
They have different terms for the amount of money we withdraw. if it's X they pay in 2 days, if it's Y they pay in 5 days.... I've never seen anything like that.

Worse... they leave the money in the player's account, if the player continues to play, and the balance falls below the deposit request amount, even 10cent, the withdrawal request is automatically cancelled.

In so-called "normal" casinos we ask for a withdrawal and the money disappears from the account, it stays on standby waiting to be processed... here in this casino they apply this low trick.

I don't like casinos with this kind of schemes!!
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  • good slots
  • good live games
  • slow payment
  • Does not withdraw the balance from the customer's wallet when a withdrawal is requested
  • have different payment times depending on the withdrawal amount
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10 months agoOriginalTranslation
Terrible!!!

Lousy casino!!!



Never in my life have I seen this in any casino.

I opened an account... I made a deposit by bank transfer. When I went to withdraw some of my profit to my astonishment, there was no method available for withdrawal!!

I spoke with the chat where they told me that I had to withdraw using the same deposit method but unfortunately they did not have a bank transfer. In order to withdraw any winnings, you would have to make a deposit in another method. So far, it's a so-called normal situation, although I already think it's not acceptable!! if they have the method available for deposit they should have it for withdrawal too!!!



I made a new deposit through JETON so that I could finally withdraw some of my profits. What happened next? Anything!!! I still didn't have a single withdrawal method available!!! 1 single!! nothing was possible to carry out any survey by any method, because there was still no possibility of choice!!

What they told me in the chat was that the responsible department was going to check the possibility of opening this withdrawal method, until then I would have to wait!!



A casino that won't let you withdraw profits, even if validation is pending??? does not have any method available for withdrawal. what joke is this????



Miserable! I lost all my money, and closed the account of course! Note zero!!!
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  • many slot games
  • many live casino games
  • Does not provide survey methods
  • Only this point is enough to be terrible!!!
Automatic translation:
Casinoin
10 months ago
Dear Miidelgado,

We are sorry that you lost your funds, the clarification was provided to you. If you are using the payment method that doesn’t support payouts, you are required to attach an alternative one in order withdraw. It’s a common practice.

Moreover, your complaint was rejected by the CasinoGuru specialists.

We are truly sorry you feel this way and apologise for any inconvenience caused.

All the best!
11 months agoOriginalTranslation
Terrible! I have 48 hours to see my deposit and it does not appear. Chat is unavailable and by email no one solves anything.
  • have live tables
  • beautiful colors
  • Bad customer support
  • keep the money from the deposits
  • mention that they have MBWAY but use an intermediary
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1 year agoOriginalTranslation
Bans VPN!!!!! Be careful! if you win... they take away all your winnings. By the way, it doesn't prohibit... on other sites it warns that you can't, that's prohibiting! they let you use it but then confiscate your winnings.
  • little to mention
  • casino like many others but with unfair terms
  • confiscate winnings when using VPN
Automatic translation:
1 year agoOriginalTranslation
Bad financial support in the chat, they forward to the email and the email answers are "pre-made", they don't give you a personal answer to your case.

5 days to approve a withdrawal request sucks. since the 22nd I have been waiting for my withdrawal request to be approved. (I placed two orders that day, one has already been approved and paid for, the other remains to be approved!)

New update:

After having spent €900, they say that the cashback bonus, which they advertise, is not eligible for me because I have to be more active. This casino sucks, it's full of "tricks". Don't play in this casino... there are lots of casinos where you can play, deposit, withdraw money, enjoy bonuses... Basically, lose and win, no tricks!!!

As another user says, I don't understand how GURU keeps their score for this casino. it's horrible.
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  • many providers
  • slow payments
  • very poor chat support
  • Email responses are non-directive, give ready-made answers and are the same on all questions.
Automatic translation:
Snatch Casino
1 year ago
Hi, Miidelgado!

Each of our players is contacted by the support team and it is personal communication that goes on. We do not understand how you can get the impression that you have received a reply with a template letter.

Regarding the cashback - it is available to all users. The rules for getting the cashback are described on our website in the Promo section. The answer that you have to be active to get cashback is very strange — considering that the cashback is based on a specific algorithm.

In any case, thank you for your feedback! We wish you only victories in our casino!

Best regards,
SnatchCasino
1 year agoOriginalTranslation
Horrible!!! I was playing for two days... in those two days there were several bets that were not paid to me (when I won in the live casino) They admitted the mistake... but they never returned the money that was mine. They say I have to wait but it's been more than 20 days and I still get the same answer! I have to wait! I was stolen!
  • multiple providers
  • fraudsters. do not give the winnings to the players.
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