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Hexabet Casino Review
When reviewing and assessing Hexabet Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Hexabet Casino has a High Safety Index of 8.5, thus, it is a recommendable option for the majority of players as far as fairness and safety go. Proceed with reading our Hexabet Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Safety Index – Hexabet Casino fairness and safety
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Hexabet Casino, we read and assessed Terms and Conditions of Hexabet Casino in-depth. We did not uncover any rules or clauses that we consider unfair or predatory. This is a positive sign, seeing as any such rules could be exploited in order to avoid paying out the players' winnings to them.
Hexabet Casino is a medium-sized online casino based on our estimates or collected information. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
To our knowledge, Hexabet Casino is absent from any significant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
All of that, together with other factors considered in our review, has resulted in Hexabet Casino having a Safety Index of 8.5, which is a High value. This casino is a recommendable option for most players who are in search of an online casino that is committed to fairness.
Note: Hexabet Casino is linked to 2 other online casinos, based on the information we've collected. The Safety Index of Hexabet Casino takes into account the qualities of all the interconnected online casinos.
T&Cs of Hexabet Casino evaluated
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We did not find any unfair or predatory rules in the Terms and Conditions of Hexabet Casino during our review.
Hexabet Casino player complaints
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We have found no relevant complaints about this casino.
Hexabet Casino user reviews and feedback
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
However, this casino does not have a User feedback score yet. We only calculate it once a casino has at least 10 reviews, but have only received 5 player reviews of Hexabet Casino so far. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Company information and licenses of Hexabet Casino
Hexabet Casino has estimated annual revenues higher than $1,000,000. This makes it a small to medium-sized online casino according to our classification.
Hexabet Casino holds a gambling license in Curaçao issued by Curaçao Gaming Control Board.
Withdrawal limits, win limits, and payment method options
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 2,500 per week
No win limit
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. Languages and customer support options available at Hexabet Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
24/7
Portuguese
24/7
Russian
German
24/7
Finnish
Italian
Greek
24/7
French
Polish
Hungarian
Norwegian
Kazakh
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Hexabet Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, Hexabet Casino has an average customer support.
Casino games and slots available at Hexabet Casino
Hexabet Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
The casino's game library includes titles from 85 providers. This includes NetEnt, Novomatic, Nolimit City, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Evoplay, Ezugi, Push Gaming, SA Gaming, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, Relax Gaming, edict, Betgames, Ho Gaming, Smartsoft Gaming, Turbo Games, Platipus, Concept Gaming, Lucky Streak, Mancala Gaming, Spinmatic, Apollo Games, Aviatrix, Spribe, Kiron Interactive, Golden Race, Galaxsys, BeeFee, Mascot Gaming, Vivo Gaming, Onlyplay, Amusnet, PGsoft (Pocket Games Soft), Salsa Technology, Penguin King, VoltEnt, Leap Gaming, Gamebeat, Live Games, Pascal Gaming, Fugaso, Stakelogic, Spinocchio, AvatarUX, Peter & Sons, Winspinity, Gamzix, 3 Oaks Gaming, 1spin4win, Betradar, Popiplay, Gambit, Games Global, Creed Roomz, Winfinity, PopOK Gaming, InOut, SimplePlay, Barbara Bang, Hacksaw Gaming, Netgame, XPG (xprogaming), Asia Gaming, Ka Gaming.
Hexabet Casino bonus offers and codes
Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 3 bonuses from Hexabet Casino in our database, and all offers are listed in the 'Bonuses' section.
Note: For more information about this casino's offers, check out our separate page dedicated to Hexabet Casino bonuses.
Browse all bonuses offered by Hexabet Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(5)
User reviews of Hexabet Casino
This is a place to share experience with Hexabet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Good evening, This is the terrible experience I had with Hexabet: After a few deposits and losing some money, I received a bonus, played through it, and successfully met the wagering requirements, resulting in the winnings being moved to my real balance. I continued playing, increasing both my winnings and my overall balance. During this time, I also made two deposits of €25 and €23 respectively. My account balance eventually reached €1,000.
After a lot of effort to complete the identity verification process, I requested a withdrawal of €500, and kept playing with the remaining €500.
Then today, after making a new deposit of €25, they canceled my withdrawal, removed €425 from my account, and left me with only €100, claiming that this is what I'm entitled to because the rest were winnings from a bonus.
Normal casino, with the providers that everyone has. They offer bonuses all the time under players' achievements but cancel them without the players activating them as soon as they make a withdrawal request. These bonuses are missions that end up giving us bonuses, not deposit bonuses. But they wipe out all achievements as soon as a withdrawal is made. Furthermore, in my case, they mention a withdrawal limit of 1600€. They don't tell you if this limit is daily, monthly or weekly. After exchanging a few emails, I realized that they have a daily withdrawal limit of €500 and a weekly limit of €1600. mediocre!!! very mediocre. They claim that the reason for this low limit is for the customer's SAFETY! They limit withdrawals for security!!! If they limited the deposit, it would be for security! I don't see what they can be doing to protect the customer by limiting them from taking their money or winnings.
Casino normal, com os provideres que todos têm. Oferecem bonus a toda a hora sob conquistas dos jogadores mas cancelam-nos sem que os jogadores os ativem assim que façam um pedido de levantamento. Esses bonus são missoes que acabam por nos dar bonus, não sao bonus de depósito. Mas limpam todas as conquistas assim que um levantamento seja feito. Além disso, no meu caso, referem limite de levantamento 1600€ . Não informam se esse limite é diário, mensal ou semanal. Após alguma troca de emails, percebi que têm um limite de levantamento diário de 500€ e semanal de 1600€. medíocre!!! muito medíocre. Alegam que o motivo deste baixo limite é para SEGURANÇA do cliente! Limitam o LEVANTAMENTO de dinheiro por segurança!!! Se limitassem o depósito, seria para segurança! Não vejo o que ele podem estar a proteger o cliente, limitando de tirar o seu dinheiro ou ganhos.
fast deposits
depósitos rápidos
Wide range of providers
Muita variedade de provideres
Limited withdrawals
Levantamentos limitados
There is no possibility on the site to limit deposits or playing time
Não existe possibilidade no site para limitar depósitos ou tempo de jogo
Poor player protection
Proteção medíocre de jogadores
Hexabet Casino
Dear Miidelgado,
Thank you for your feedback. We’re glad you appreciated the game selection and fast deposits. We understand your concerns regarding achievement bonuses and withdrawal limits. Bonuses tied to missions may be affected by withdrawal requests, but we’ll work on making these rules clearer in advance. As for withdrawal limits they are set mainly for security and anti-fraud purposes. That said, we understand your point and are reviewing this policy. We also take your suggestion about responsible gaming tools seriously and are working to improve them.
Everything was fine until they made this scam to make me deposit and then just refuse the bonus saying its my fault for not asking them first?? What... you sent me the email saying here is for you thanks for being apart of our group this is what you need to do to get the bonus and after deposit just contact us and we will activate the bonus... and then just refusing
good a being scammers
They sent me a emil.Hi thanks for being with us here is a offer for 5th deposit just make your deposit and after come to support and claim it. When i come to claim the says i cant get the bonus because of to many bonuses.. WHAT?? you sent me the email saying thanks and this is for you!!
Scammers so stay away
Hexabet Casino
Dear vingrom2023,
Thank you for your feedback, and we're genuinely sorry for the frustration this situation has caused you. We understand how disappointing it must be to receive an offer and then be told it's unavailable — especially after following the instructions in good faith. Our intention is never to mislead, and we apologize if the communication around the bonus was unclear or felt unfair. Some promotional offers are subject to eligibility based on recent bonus activity, and while that should have been made clear up front, it’s clear we didn’t meet your expectations this time.
Nice experience overall. I prefer higher rates reload bonuses than they usually offer, however they have promotions every day. And I'm sure the important thing is that reload bonuses are not sticky and don't have winning limits like in some other casinos. I have won an amount much higher than reload bonus amount at my first deposit and was paid. I continue playing there, and I guess I will return to this casino from time to time. Recommended.
Big variety of games
Daily promotions
Withdrawals could be faster
Hexabet Casino
Dear SMaster,
Thank you for your kind words and for taking the time to share your experience! We're happy to hear that you’ve enjoyed our promotions and especially appreciate your recognition of the fair bonus structure.
It’s great to know that your first win was smooth and paid without issues - that’s exactly the kind of experience we strive to deliver. We’ll also keep your feedback in mind about reload bonus rates as we continue improving our offers.
Looking forward to seeing you back at Hexabet anytime - you’re always welcome!
This casino cant have much customers becuse none of their deposit works myfriends also try and chat worker are dead
many games site look good
none of there 5 deposit method works not even bc
Hexabet Casino
Dear mdarowiche1978,
Thank you for bringing this to our attention. We're very sorry to hear that you and your friends had trouble making a deposit. We’re currently reviewing the reported payment issues and support availability to ensure everything functions properly. Your feedback is extremely valuable, and we’ll do our best to improve both the reliability of our payment methods and the responsiveness of our team.
Best regards, Hexabet Team
Safety Index explained
Safety Index of Hexabet Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Hexabet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.5/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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