Black Lion Casino Review

The player from Germany had his winnings of 1970 euros confiscated citing bonus abuse. His withdrawal was cancelled, and he was refunded the initial deposit of 200 euros. He claims to have adhered to all bonus conditions.

The player from Portugal had deposited 30 euros to the casino, but the funds were not credited. Despite his various attempts to contact the casino and providing proof of transaction, the issue remained unresolved. The player then sought assistance from the Complaints Team who advised him to contact his payment provider for an investigation. The player confirmed that the funds had eventually been credited to his casino account. Consequently, the Complaints Team closed the complaint as 'resolved'.

The player from Uzbekistan was denied their winnings. Despite having submitted verification documents within the stated timeframe, they had received no communication from the casino regarding their delayed withdrawal. We had advised the player that withdrawals could take a couple of days or even weeks to process and urged them to be patient. We set a timer for an additional 10 days to allow the casino to process the payment. However, due to the lack of response from the player to our messages and questions, we were unable to proceed with any further investigation or provide potential solutions and had to reject the complaint.