Update 6 Sept 2024
I received payment yesterday, so I can confirm that this is a legit casino, and they do eventually pay but the processing time is very slow. In my particular case it was close to 2 weeks. I'm not very impressed by that, so while I do recommend Casinoly as a decent casino as everything else about them is pretty good, but if you're expecting fast payment then I strongly advise you to play elsewhere. If you're someone who gets impatient waiting and gets tempted to reverse the withdrawal and play down the balance, then I urge you to stay away from this site because the extended delays will frustrate you to bits and you will lose all your winnings. A rule that I have implemented for myself when gambling is... once I've submitted a withdrawal request I will never reverse it and play it down, no matter how long the wait is because sometimes I feel like this is what they want you to do so my number one rule for myself is to never touch the withdrawal even if it takes weeks or months. It's frustrating as hell waiting that long, but if you can wait it out, you do eventually get your money. But if you don't have control over this faculty, then yeah best to stay as far away as possible from this casino and their other brands under the same management. Save yourself the agony.

I'm glad I got paid but I'm not sure if I'd be a regular patron at this casino. They really should re-evaulate their processes because I'd imagine they would be losing a lot of returning players.


Original post....
Everything about this casino is pretty good except for one thing, and it's a crucial one... withdrawal time. I won $3000 and submitted a withdrawal request a week ago and have still not received anything. Have contacted support on several occassions and they assure me that I will receive my winnings. I do believe that they are a legit casino and I will eventually be paid but the long wait for withdrawal is a major set back and I will probably avoid playing here in the future if withdrawals were to take this long everytime. Unless they improve in this department, I can only give this casino an average rating, which is ashame because everything else was great.

Great casino. Good RTP. Decent bonuses. I won over $200 AUD on a single hit with a very low bet of $0.40 (40 cents AUD), and this happened a couple of times on different games, and I ended up cashing out over $500 from a $45 deposit. I'm not a high roller so I'm pretty happy with that outcome. The game library is huge. One of my favourite game provider is Play n Go, but they are not usually available for Australian players at most casinos so it's great that Winshark has this provider. Nice website design and layout, sufficient deposit and withdrawal methods including withdrawal via EzeeWallet which also is not available at most other casinos for Australians. I would have given them full points but the only negative for me was the withdrawal time took a little longer than some other casinos, it wasn't within 24 hours and they only process withdrawals Monday to Friday which is a little annoying for me because I usually play on Fridays or the weekend which means I won't get the funds for at least 3 to 4 days. Having said that, it wasn't an unreasonably long wait and the verification was completed fairly quickly without any hassle. Overall, I can honestly say it's a very good casino and I would recommend giving them a go.

I'm completely bewildered as to why this casino so highly rate on here. They used to be good but my recent experiences with them is nothing short of horrible. Extremely low RTP, I can't seem to win anything from my deposits, unless it's from a no-deposit free spin bonus which is limited to a max withdrawal of $50.

But what put the nail in the coffin for me was my most recent interaction with them. I received an email offer of 150% cashback on any loss deposit. So I made a deposit, lost it and went to live chat to claim my cashback. The agent said I wasn't eligible and basically blamed the marketing department, claiming that they sent out promotional material to a lot of people who were not eligible. I said it doesn't matter, if I receive an offer that was addressed to me, the casino needs to honour it, regardless whether it was a mistake, it's not my problem that they made an error, they need to honour it, otherwise it can be regarded as misleading advertising. It's almost like offering a huge discount to entice you to buy something and then at checkout after you've already made payment, they turn around and say, actually you're not eligible for the discount, we made a mistake, but we won't give you a refund. Tell me that's fair. So I reiterated that the casino needs to honour their offer but the agent insisted that was not eligible and disconnected the chat session while I was still chatting to them. So basically hung up on me. Rude. Anyway I decided to stop playing here and at any of their affiliated sites for good. NOT RECOMMENDED!!!

This has been one of my preferred casinos to play at in recent months, it's one of the few casinos where Pragmatic Play slots are available from Australia without using a VPN. Withdrawals usually takes under 24 hours, sometimes only a few hours, however I'm a little disappointed with my most recent withdrawal request. It has exceeded the 24 hr time frame that they state in their terms & condtions. I contacted support and they said it sometimes can get delayed up to 5 days! Unfortunately this is a big negative for me. One of the most important criteria for me when choosing a casino is fast withdrawal. Hopefully they this will improve and they will be more reliable in the future.

Apart from this slight disappointment, it is otherwise a great casino. Huge game library. And I like the way their bonuses work. It can only be wagered with bonus money. So real money gets played first, that means if you happen to get a big win early on, you can cancel the bonus and still keep your winnings and so you can make a withdrawal without having to wager.

This is a good casino. Huge welcome bonus of 200% on first deposit and 100% on 2nd deposit. I won $600 from a small deposit of $30. Verfication and withdrawal via crypto took 3-4 days. So little bit longer than some casinos that would process payment within 24 hours but not a deal breaker as the verification was completed without any hassles. Huge game library and nice design and layout. My only negatives are the wagering requirement is a little high at x35 bonus + deposit. And first deposit bonus has a maximum cashout limit of x10 bonus amount, second deposit is unlimited. Overall, very decent casino, worth a try.

I have to say this is a very good online casino. Boosting an impressive game library and offers generous bonuses not only to new players, but existing players are also very well looked after. I receive email bonus offers several times a week with the offers being around 50 to100% cash bonus and/or 50 to 150 free spins. That's pretty good! I also appreciate the fact that they clearly state the bonus terms in that same email, including max withdrawal limit. This is crucial information and I hate it when casinos don't make it very clear or the information easy to find so you'd have to read their entire T&C to understand the terms of a particular bonus. So big shout out to Slots Gallery for getting this bit right.

I recently made my first withdrawal here and was very impressed with how fast and easy the whole process was. Verification was completed in the shortest time and I received my winnings within a few hours. The KYC and withdrawal process can be really arduous and painful at some casinos, and that alone deters me from playing there. These guys have made it easy and hassle free, so it'll definitely be one of my top go to places.

Update 19 October 2023
I received payment today, 10 days after withdrawal requested submitted. I've changed my rating to a neutral. 10 days is still way too slow, but at least they paid. Will update again if they improve in future.



Not a bad casino, nice layout, a great welcome bonus package, a few providers are missing but they still have a fair decent amount of good games.

My only negative is, and ufortunately it's an important one.... the withdrawal has been rather slow. The terms and conditions clearly states all withdrawal will be processed within 48 hours. It has been over 5 days and I'm still waiting for my money. It's wasn't a large amount, under $200 AUD. Support advised that there was some technical error with my withdrawal, but they could not provide a timeframe as to when that would be resolved.

So despite it being a decent enough casino to play at, I'm rather disappointed with it's payment process and will probably avoid playing here again.