Onedun Casino Review

The player from the Netherlands had set a daily deposit limit of 50 euros at the online casino but had been able to deposit a total of 680 euros, exceeding her limit by 630 euros. She had considered this a violation of responsible gaming policies and had demanded a refund. Despite providing evidence of her set limit and the exceeded deposits, we concluded that deposit limits were not a mandatory tool for responsible gambling in casinos. As such, we could not compel the casino to refund the player. The player had been advised to request self-exclusion from the casino for protection. Despite her dissatisfaction, the complaint had been rejected due to the lack of unified regulations applicable to all casinos regarding deposit limits.

The player from Latvia had received a bonus code through email but upon entering it, he had received the wrong bonus. Instead of obtaining free spins, his spins had used his real money, amounting to 20EUR. The Complaints Team had attempted to communicate with the player to resolve the issue, but due to a lack of response from the player, we were unable to continue the investigation or provide potential solutions. The complaint was thus rejected.

The player from Austria is experiencing withdrawal issues from a casino that is demanding additional turnover, despite the player meeting the initial wagering requirement. The issue has been resolved successfully.

The player from Portugal has reported an issue where support is not processing his payment despite claiming the transfer to his bank had been initiated. There seems to be a lack of communication between the support team and the finance department. Player’s complaint has been resolved successfully.