HomeComplaintsPrinceAli Casino - Player can't access account due to missing verification email.

PrinceAli Casino - Player can't access account due to missing verification email.

Amount: ??

PrinceAli Casino
Safety Index:Above average
Submitted: 29 Mar 2024 | Case closed : 04 May 2024
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

6 months ago

The player from Ireland had been unable to access her Prince Ali account because she hadn't received a verification email despite contacting support multiple times. Despite the player's request for intervention, we had concluded that there was no need to invite the casino to respond as the player had no balance in her account. We had advised the player to consider switching to a different casino due to the initial issues she encountered. The complaint was subsequently closed.

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7 months ago

I signed up to Prince Ali over a week ago. I am unable to access the account as the verification email has not been sent.


I have emailed support multiple times but they have not sent it to me.


I need some help with contacting them.


Kelly

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7 months ago

Hello kellymagill,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PrinceAli Casino. Please allow me to ask you a few more question before we would move forward.

Could you access your account at least once since you are registered? Did you deposit there or do you have any remaining real money balance there?

Looking forward to your answer.

Regards,

Nick

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7 months ago

Happy Easter.


No, I have never got the verification email through. So I just can't get in.


No one responds to my emails at the casino.


Help...

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7 months ago

Hello kellymagill,

If it's simply not working, try to look for a different casino. Unless you have any balance there, you can simply switch to a different casino and I would not even recommend to play here if you are already experiencing issues from the beginning.

Is there anything else we can assist you? If not, we will be closing the complaint.

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7 months ago

You haven’t assisted? You are closing the complaint without even inviting the casino to respond,


I have an account at their sister site magical spin and want to play here.


please invite the casino to respond so I can resolve this. That would be helpful!

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7 months ago

Hello kellymagill,

Unfortunately, there is no reason to invite the casino as you had no balance there. They can basically even close your account without any reason given.

I would really recommend to chose a different casino as why would you even play somewhere where you already experiencing issues?

Based on the above stated facts, the complaint will be now closed.

Regards,

Nick

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