PrimeBetz Casino - Player is facing delayed withdrawals and account verification issues.

Hi there, I think this primebetz.com is a little bit of scam, I deposited 5-7 thousand euros with not much verification and won 54.000€, till today I still can t believe I won this much on a site like this. Fast forward, they verified my account I sent them every document they needed and they started to process my money(1500€/week, very low withdrawal limit, but I was ok with that as long as I thought that I l get 1500 every week, poor me) after 2 or 3 successfull withdrawals the problem started to appear, they won t send my money the same day of the week, I find myself needing to wait 2-3 weeks for a weekly withdrawal of 1500, and that s not everything, middle of July, they decided to verify me again, till this day I don t know why, sent them the documents, they done the verification again, got 3000 in two weeks, all good until they decided that I deed a new verification(end of July) I wrote them like 2-3 emails 2-3 days apart, asking them why is this happening, never got my response, sent them again all the documents, 2 weeks since, still not verified, support never answers my emails and I some guys in the live chat keep telling me the same thing:"I got in touch with the support team and told them to verify the documents, I ll keep following on this one, you ll get the confirmation by email when the account verification is complete". Now I find myself in the position to write this story to you, I may never get my money from this casino but I will try my best to tell everybody to not play on this casino, they are very poor. I wanted to ask you if there is any commission in Europe where I can make a complaint atleast to withdraw their license in Europe. Thank you very much for listening to me. Have a nice day.

Dear George9877,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PrimeBetz Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain what sort of documents you provided for the source of funds and credit card verification?
• Have you accumulated your winnings with the help of a bonus?
• Is your casino account currently accessible to you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear George9877,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.