Hello stevensgaisford
Thank you for your review.
Kindly note that remote casinos adopt a number of approaches and methods to verifying the identity of their customers. We take player verification very seriously and have met all regulatory requirements when processing your account. In line with regulatory requirements and clause 5 of our terms https://www.playzee.com/terms, we have the right to carry out additional verification checks at any time, as was done in your case. This is to satisfy our license obligations, routine security checks and to safeguard the integrity of your account.
Further to your claim of being unable to access games, our records confirm that you successfully played out your deposit on a number of games offered. In referencing clause 8.2 of our terms, we note that our products are consumed instantly when playing or wagering. Thus, we cannot provide returns of goods, refunds or cancellation of your service when playing or wagering.
Should you wish to dispute a particular game or incident, we encourage you to reach out to our Complaints Team at complaints@playzee.com and they would be able to further assist you with your request. Details outlining our Complaints and Disputes Procedure can be located clause 20 of our terms https://www.playzee.com/terms?scrollTo=complaintsanddisputes
@Casino Guru - Kindly note that in line with the relevant Personal Information restraints and for security purposes, we will be unable to further discuss this matter on this platform and therefore encourage the customer to contact our Complaints Team directly, on the aforementioned email address, to be further assisted in this respect.
Kind Regards
Playzee
Hello stevensgaisford
Thank you for your review.
Kindly note that remote casinos adopt a number of approaches and methods to verifying the identity of their customers. We take player verification very seriously and have met all regulatory requirements when processing your account. In line with regulatory requirements and clause 5 of our terms https://www.playzee.com/terms, we have the right to carry out additional verification checks at any time, as was done in your case. This is to satisfy our license obligations, routine security checks and to safeguard the integrity of your account.
Further to your claim of being unable to access games, our records confirm that you successfully played out your deposit on a number of games offered. In referencing clause 8.2 of our terms, we note that our products are consumed instantly when playing or wagering. Thus, we cannot provide returns of goods, refunds or cancellation of your service when playing or wagering.
Should you wish to dispute a particular game or incident, we encourage you to reach out to our Complaints Team at complaints@playzee.com and they would be able to further assist you with your request. Details outlining our Complaints and Disputes Procedure can be located clause 20 of our terms https://www.playzee.com/terms?scrollTo=complaintsanddisputes
@Casino Guru - Kindly note that in line with the relevant Personal Information restraints and for security purposes, we will be unable to further discuss this matter on this platform and therefore encourage the customer to contact our Complaints Team directly, on the aforementioned email address, to be further assisted in this respect.
Kind Regards
Playzee