HomeComplaintsPlaYouWin Casino - Player's account has been blocked.

PlaYouWin Casino - Player's account has been blocked.

Amount: ??

PlaYouWin Casino
Safety Index:Above average
Submitted: 07 Jun 2022 | Resolved : 18 Jul 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Portugal has been blocked for investigation. The player later confirmed that the issue was resolved.

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1 year ago
Translation

After giving the maximum score in this casino.. I have to go back. They saw that I was lucky and then they blocked my account saying that it could also be hacked. Now seeing other people's comments I'm sure it's a lie it looks like they don't want certain people to play! What a can! I have proves!


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1 year ago

Dear sylviaslb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. You have not filled in the dispute value. Before we move forward with this complaint, could you please clarify if there are currently any funds being held in your account?

Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago
Translation

Not. There was no money there. Today they answered me that I owed 100 eur that can. From the 28th of May. And after that I continued to play if I owed something they wouldn't let me play. I sent bank proofs as I always paid my bank transfers.. Now I will wait for answers.

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1 year ago

Thank you for your reply, sylviaslb. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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1 year ago
Translation

Good morning, first my sent mails said that they didn't come in because the mail didn't exist.. 🙄 I didn't understand why.. It should be blocked

After several attempts there it was.

I deleted them thinking it would be resolved after sending the prints of my account this whole month. 🙄 But I'll wait for the bank's answers pk the payment method was Rapid in this case Sepa and they say 100 eur was withheld.

The casino also mentions that there may have been a problem either with a bank or with some type of account hacking. For 25 days we will try to resolve the situation. When I have an answer I'll let you know here! Thanks!

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1 year ago

Ok, please, keep us updated and let us know if there is anything new. Thank you in advance.

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1 year ago

Dear sylviaslb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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1 year ago
Translation

It was fixed a few days ago, thanks!

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1 year ago

Awesome news, sylviaslb. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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