The player from Portugal has been blocked for investigation. The player later confirmed that the issue was resolved.
PlaYouWin Casino - Player's account has been blocked.
Amount: ??
PlaYouWin Casino
Safety Index:Above averageSafety Index
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6.9
PlaYouWin Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Sensitive attachment
Sensitive attachment
2 years ago
Translation
After giving the maximum score in this casino.. I have to go back. They saw that I was lucky and then they blocked my account saying that it could also be hacked. Now seeing other people's comments I'm sure it's a lie it looks like they don't want certain people to play! What a can! I have proves!
Automatic translation:
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2 years ago
Dear sylviaslb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. You have not filled in the dispute value. Before we move forward with this complaint, could you please clarify if there are currently any funds being held in your account?
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Not. There was no money there. Today they answered me that I owed 100 eur that can. From the 28th of May. And after that I continued to play if I owed something they wouldn't let me play. I sent bank proofs as I always paid my bank transfers.. Now I will wait for answers.
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2 years ago
Thank you for your reply, sylviaslb. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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2 years ago
Translation
Good morning, first my sent mails said that they didn't come in because the mail didn't exist.. 🙄 I didn't understand why.. It should be blocked
After several attempts there it was.
I deleted them thinking it would be resolved after sending the prints of my account this whole month. 🙄 But I'll wait for the bank's answers pk the payment method was Rapid in this case Sepa and they say 100 eur was withheld.
The casino also mentions that there may have been a problem either with a bank or with some type of account hacking. For 25 days we will try to resolve the situation. When I have an answer I'll let you know here! Thanks!
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2 years ago
Ok, please, keep us updated and let us know if there is anything new. Thank you in advance.
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2 years ago
Dear sylviaslb,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
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2 years ago
Awesome news, sylviaslb. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
