PlayCroco Casino - Player’s winnings were capped.

I had played out all bonuses they took thousands off me then I got up to 14000 that I was told was mine to with draw but after weeks getting no where the withdrawal was approved then last minute they said that it was a bonus with a max cash out of 200 dollars the free 100 I used was after the request withdrawal was approved but I am now about to go in for brain surgery so don't have time to seek legal advise and sue them

Dear rkirkhouse83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you have played with? Please, post here a link here, I would like to check the bonus T&Cs. I would also like to see your bonus history, please.

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru (or you can post it here).

Thank you very much in advance.

Best regards,

Kristina

Dear rkirkhouse83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.