The player has deposited money into her account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
To get the deposit money from e transfer takes forever and it was my third time that I deposit money and nothing happened
When i ask for help on the chat they told me that they did not receive it and that i should get it back i 5 business days.
never in my life and i used e transfers all the time did take so long and let alone never to be received.
Terrible service and a big scam
Dear Blagica,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
i will call the bank but i still say that you got the money and just keep it
There is no way that money just vanish
the bank report was a success
i think that you are just scamming people