The player from Spain has requested a withdrawal three weeks ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
I have received a prize of 500 euros and after 20 long days I still do not receive the amount which I have requested by transfer
Dear Roberto,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela