Platinum Reels Online Casino - Player’s account was closed due to multiple accounts.

I tried to withdrawal $1000 and they said since my wife also had an account they closed both accounts.

Dear Austin30,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Platinum Reels Online Casino. I have checked the Terms and Conditions, and this is what I found:

5.Only one Real account is permitted per player and per household. Multiple accounts (including accounts with different personal, banking and card details) will be closed and will not be eligible to receive any winnings, and all withdrawals will be cancelled. Furthermore, you shall not permit another person to access the Website or Software via your account without the express permission of the casino.

Please understand that players should only create one account at each casino. Duplicate accounts are generally punished, even if the intentions of the player are good and it is just an honest mistake.

Let me know if there is anything else we can assist you with, otherwise, this complaint will be closed. Thank you for your understanding.

Best regards

Veronika

Dear Austin30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.