The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We were forced to reject this complaint because the player failed to provide supporting evidence.
Platincasino - Player's asking for a deposit refund.
Amount: €300
Platincasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I am fully convinced that there is cheating in this casino. It cannot be that there is no profit with more than 1000 spins. The RTP is said to be 94 percent. This stinks of common cause with the game manufacturer. I am in the process of filing a criminal complaint. Feel I was fooled and cheated by this casino. It's time that the game manufacturers were also watched closely. This casino should be taken off the market. I took pictures where you can see that the game was manipulated. I'll hand it over to a lawyer. Can you tell the casino .I want my deposit back.
Automatic translation:
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1 year ago
Dear bigbig60,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
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1 year ago
Translation
It's done, I've contacted you further. The account is on hold until it's clarified. Thanks
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1 year ago
Thank you for your reply, bigbig60. Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
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