The player from Austria is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Platincasino - Player is indicating altered games.
Amount: €40,000
Platincasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Dear Casino Guru Team,
my case was a little longer ago but I still want to file a complaint about this casino. With the deposit, everything went smoothly in favor of the casino driver, with the payout, however, there were problems with my payout because according to the casino driver, I should wait until my account verification is carried out, I sent all my personal and bank details truthfully, but unfortunately I was sent by the casino put off. A trick used by casino drivers to gain time before continuing to play with the money. As I continued to play, I noticed that the game behavior had changed significantly and that I was being manipulated as a result. After the money was gone, my account was immediately verified. After playing again and earning a win, my verification status was cleared again. Again no payment possible. I just find this a fraudulent scam by the casinos! Furthermore, the house number was changed by the casino driver without my consent.
Please help.
Thank you very much
Caner
Automatic translation:
Public
Public
1 year ago
Dear Caner,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.
Moreover, could you please advise if there are currently any funds in your account that you are not able to withdraw?
Looking forward to hearing from you.
Best regards,
Kristina
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