Planet 7 Casino - Player has been struggling to pass the verification.

Trying to verify the same virtual card Planet 7 had no problem using to fund my online account with them has been interesting. All the help lines listed require additional information a unmentioned code for example is required when you call support. Operator gives nothing no other solution if you don't have said code you get nothing not even an alternative. Upon verifying my card I click a box which applies to my situation its for virtual and or one sided cards relieved I search for the new prompt that should appear to aid or better inform those who have ticked the box for virtual and or one sided cards but nothing changes. They still want a photo of my card that isn't a screen shot.. how do you do that? A tried to take a picture of my phone screen with another phone that was denied shortly after. Finally a rep suggested a card verification form so I sent it in twice seeking a quick short hey we recieved your email thanks, they have no problem sending my denial of documents email to me within the hour. I haven't heard anything yet. But to require verification for withdrawl on a card they have not only approved but have already used to fund my activities with them and it get denied... yooo 1+1 does not equal 5 fish pink dish outerspace gorilla suit.. its theft. But providing shut doors as a resolve in these presumably rare and unusual instances where the customer has unfortunately found themselves a victim looks super premeditated and conspired upon. No response or acknowledgement to my submission when it's no benefit to Planet 7, my card ain't no good unless they get the money from it, instructions for options that don't exist hoping it's just a mishap in the coding, if not it's just more conspiracy and premeditation and finally all help directories lead to needing more help or knowledge about things you cannot aquire.. an audacity that revivals my mother's shout to Planet 7 Casino #IDGT

Dear Valari,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players.

Do I understand correctly that providing the proof of a virtual card seems to be the only obstacle standing between you and your winnings? Has the rest of your documents been approved?

Would you be so kind as to forward me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much Valari for your email. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Valari,

I have reviewed your case and understand the situation. I will contact the casino to see if I can help.

We would like to invite Planet 7 Casino to join the conversation and to aid in the resolution of this complaint.

Dear Planet 7 Casino,

Could you please advise on how the player might be able to complete their verification?

Greetings all,

Reviewing the account it appears we are indeed still in need of certain documents and also an approved method of payout. My deputy Anabelle is reaching out to you Valari, just communicate, follow her instructions, and hopefully we can get you on track for withdrawal shortly.

Best wishes,

Nick and Planet 7

Thank you nick and Planet 7 for the time.

Thank you, Nick and Planet 7, for your response.

Dear Valari,

Please keep us updated on any developments.

Armless deputy Annabelle didn't have the extension it would take to "reach out" to me as Nick mentioned previously.. does he know about her condition? I've waited and no response from Planet 7 was ever recieved. Just another door that opens to a bricked wall the last time I've encountered this many doors leading to nothingness was The Winchester Mystehouse.. bet the deputys arms are behind one of the brick walls inside them doors, shot prolly told her to get to twisting and pulling knowing she ain't got no arms. Thast was an accurate analogy by based on one customer's misfortune.

I miss integrity

#heartonice

Dear Planet 7 Casino,

Can you please advise as to when the player should expect to hear from Anabelle?

Greetings all,

We were able to locate all the necessary documentation for account verification from various places within our email system, we assembled and submitted them on your behalf Valari. They are now approved and posted to your account. You will now need to request the funds for withdrawal as they are currently still in your playable balance.

Anabelle has written you an email requesting details for payout which should be the last piece of the puzzle, please respond to her email and follow her instructions. Once we have a valid payout method on file we should be able to move forward.

Best wishes,

Nick and Planet 7

Finally was able to proceed with a withdrawl just waiting for it to post thanks everyone

Thank you for the update Valari,

Please do let us know when the payment has been received.

Hey all,

Please Valari, Anabelle has written you an email requesting details for payout. If you could kindly respond to her email and follow her instructions, until we have a valid method of payout on file we can't move forward here.

Best wishes,

Nick and Planet 7 

Thanks again Nick and Planet 7.

Dear Valari,

Have you made any progress with the withdrawal?

Nope no Anabelle has ever emailed me requesting info. But I did get the congratulations on your win and your withdrawl has been recieved email telling me to read the terms and conditions for an estimated time of when my funds will be available. What other info is needed after this step??

Adam, I have only been able to request a withdrawl it still hasn't been approved or denied just pending.

Thank you for the update Valari.

Dear Nick and Planet 7,

The player states they have not received the emails but the withdrawal is pending, is further information required for it to be processed?

Greetings all,

The email was sent to the email address registered both here and within the casino account on the 2nd of May, confirmation of attempted contact has been forwarded to the casino.guru team for review. Perhaps check your spam box Valari or you can provide us with a different email address if you do not have access to that email account for some reason.

This identical case is also in progress for the same individual in the same casino using a different username on casino.guru here: https://casino.guru/planet-7-casino-player-s-struggling-to-complete-the

Perhaps it would be best to consolidate them to a single case.

We still require a valid method of withdrawal before we can move forward.

Best wishes,

Nick and Planet 7

Thank you very much for the information, Nick and Planet 7.

We apologize for any confusion, the duplicate thread has now been closed.

Dear Valari,

I have responded to the email you have sent me, please let me know when you receive my reply.

Yes sir, I've recieved your email. I apologize to all for any inconvenience that occurred due to my opening of the same complaint with separate emails here on guru it wasn't intentional I assure you.

Today a checked up on my with withdrawl revealed that there isn't one at all just 500.01 available balance. The transactions show that on May 2nd I requested bitcoin but now it shows that it was denied the same day May 2nd.. I've waited and checked in religiously for a week so when it was taking too long to even get approved or denied I took a screenshot that screenshot shows under the details May 9th as the date and it was still being processed in the shot as well not denied. Why was my withdrawl request denied and why is it inaccurately dated for such?

Hello Valari,

Thank you for the update.

Dear Planet 7 Casino,

Can you please explain the situation with the player's withdrawal?

Greetings all,

We sent the email requesting confirmation of Bitcoin address 5 days ago then again 2 days ago... It's the only thing we are waiting for right now. Withdrawal is approved and ready to go.

Best,

Nick and Planet 7

Thank you, Nick and Planet 7.

Dear Valari,

Have you now sent the requested confirmation?

How can planet 7 process a withdrawl from an account with no money, my account that doesn't have any available funds because a request to withdrawl by someone under the name manager made a withdrawl that planet 7 approved and now there's nothing left for me.

Hello Valari,

Thank you for the update. Are you stating that your account balance has been removed by the casino? Please provide a screenshot if possible.

Info shown is current nothing in my players or bank account. Since planet 7 never recieved my info via email prior to this I know it's not in transit.

Dear Nick and Planet 7,

Can you please clarify what is happening with the withdrawal from the player's account?

Kind regards,

Adam

Greetings all,

What we see in the screenshots above is the approval process, the non-cashable amount (the free chip in play came with $100 maximum cashout) being removed as a "Manager Withdrawal" and the $100 cashable amount being readied for disbursal via Bitcoin.

The withdrawable funds are now approved and awaiting payment.

Best wishes,

Nick and Planet 7

May 14 its been 8 days since any transaction concerning that 100 has been made. I feel like there should be an update about its current status other than its being ready for dispersal. I haven't given any new bitcoin information to yall either. Unless you just keep old denied information where exactly are you going to disperse that 100?

How long does it take to get ready?

Dear Nick and Planet 7,

Can you please provide an update on the situation? Are you still awaiting information from the player or has the bitcoin address now been approved?

Kind regards,

Adam

Hey all,

As Valari said, she still hasn't given us what we need. We are still waiting for an update on the Bitcoin address. Our emails go unanswered at this point, the money is ready for disbursal but we won't send it without confirmation. It might go out automatically on it's own using the Bitcoin address already provided previously by the player (for better or worse) but we (myself and my department) won't push it through until we have the necessary confirmation.

Best,

Nick and Planet 7

Thank you for the clarification, Nick and Planet 7.

Dear Valari,

It seems that this confirmation is the only thing keeping the withdrawal from being paid to you. Please send the bitcoin address confirmation to the casino and hopefully this matter will be resolved.

I recieve every email Planet 7 sends promotional, informational status updates on withdrawls usually denied but anything pertaining to this thread here I've not recieved the first one. That has nothing to with any energy I've exhausted. I assure you nobody especially in the world's current state would disregard a 100 dollar bill a free one at that. Adam have you had any issues directly contacting either myself or Nick directly through emails?.. simple reduction here using very simple math a couple of synapses to get some common sense flowing some light logic the kind your born with nothing special and shake it up some and poof clarity. I've emailed guru successfully had an exchange of words an experience I know planet 7 has had with guru as well. Why would I escalate this matter and contine to do so just to decline specific emails that could end all this time wasting back and forth extremely weird but slightly enjoyable based on some comic relief provided by the adequate and super solid Planet 7 team you guys rock! In which my bank account balance would jump up 100 dollars. Hey could we like all get in a group message type deal like in an email. I know how to use the carbon copy boxes it's really simple and really effective that way we can be sure and put an end to this matter. Planet 7 sends an email to guru they exchange words which word establish an verify a connection then planet 7 could list gurus address in the cc box under the box to which you would find my email address the one planet 7 is sending to. I get the email as well as guru at the same time then I send the info needed back to planet 7 with guru listed in cc box that way they both recieve my info at the same time. Problem solved. Oh and maybe in the extremely rare and unusual case that the carbon copy sendee only recieved the info sent perhaps they could resend it on that open established line of communication that was set up before and cc me in on it. Then we can all carry on. Just let me know if I need to figure out if there is a type of key that would be needed to grant access to my bitcoin wallet like a double security type measure where it wouldn't matter if the whole world saw my bitcoin info you need because they don't have the keys kinda thing there's nothing new under this sun so I'm sure it's possible just holler I'm down for whatever yall

Dear Valari,

Please forgive my delay in replying.

I suggest to prevent any further doubt/confusion, you forward the required Bitcoin information to my email adam.m@casino.guru. I will then deliver this to the casino directly via skype.

Please let me know if that is acceptable to you.

Kind regards,

Adam

Dear Valari,

Could please provide an update on the situation? has there been any development? I will extend the timer for another seven days. Please be aware that if we do not hear from you within the set timeframe, we will have no choice but to reject the complaint.

Kind regards,

Adam

Dear Valari,

As we have heard nothing further from you, the complaint will now be rejected as previously mentioned. It can be reopened at any time.

Kind regards,

Adam