The player's deposit was not credited for unknown reason. The complaint was resolved as the player received his money.
Pin-Up Casino - The player's deposit was not credited.
Amount: €30
Pin-Up Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
So here's the next thing.......
Last morning on the 9th of this month I made a deposit of 30 euros as they could confirm through the voucher that the pin-up house requested, I have already contacted customer support several times where I was always well attended, but 7 days after the deposit has been made, I still have no balance in the pin-up account, they say that the finance department has to do some tasks, but this is already getting into the level of inconvenience, for 3 consecutive times I wait for the 72 hours as it was for me explained, what we are actually talking about in a total of more than 200 hours, is that neither the money appears, nor they solve the issue and I don't even have the usufruct. Thanks for listening.
Automatic translation:
Public
Public
1 year ago
Dear Godzila,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Public
Public
1 year ago
Translation
Dear Nick.
Thank you in advance for your participation in this complaint, I will be waiting for the development of the process and as such I will not make any deposit at the bookmaker until this is resolved, thank you once again for your commitment
Automatic translation:
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