The player from Mexico faced issues with a withdrawal made on September 22, which had not been processed despite providing the requested bank documents. Despite multiple attempts to resolve the issue, the casino remained unresponsive, leading the player to feel that it might be fraud or theft. The Complaints Team was unable to investigate further due to the player's lack of response to inquiries, resulting in the rejection of the complaint.
Pin-Up Casino - Player’s withdrawal remains delayed for over a month.
Amount: Mex$150
Pin-Up Casino
Safety Index:Very highSafety Index
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9.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
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1 month ago
Translation
First of all, this is the worst casino I have ever played at. They don't take responsibility for their mistakes. On September 22, I made a withdrawal and entered my account number correctly, but the transaction didn't show up. I contacted them, and it became a headache. They ignored the issue until I started to insult them and post about how bad they were as a casino. They requested a series of bank documents, which I provided, and today, there is still no response—over a month, and it's still under review. They claim that the transaction was made and have all the information. To me, this seems like fraud or theft on their part. Either way, they don't take responsibility for anything and just come up with excuses. Pin-up, if you're reading this, you are awful as a casino.
Automatic translation:
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1 month ago
Hello Elkushkush1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pin-Up Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
Dear Elkushkush1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Translation
Nick my account has been verified since July
Automatic translation:
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1 month ago
Hello Elkushkush1,
Can you please answer to all my previously asked questions?
We need to gather as much information as we can before we would proceed in resolving the matter.
Looking forward to your response.
Regards,
Nick
