The player from Portugal is experiencing difficulties withdrawing the winnings to his preferred payment method. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Joaquim,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you clarify if transferring the winnings to an e-wallet account, such as Bitcoin, has been offered to you as a solution? If not, and the automated withdrawal is not possible, responsible department should be able to process your withdrawal manually. Furthermore, could you confirm that you have completed KYC verification successfully? Thank you in advance for your reply. I believe, we will be able to help you to receive your winnings as soon as possible.
Best regards,
Petronela