HomeComplaintsPin-Up Casino - Player’s struggling to withdraw his winnings.

Pin-Up Casino - Player’s struggling to withdraw his winnings.

Amount: €200

Pin-Up Casino
Safety Index:Very high
Submitted: 25 Apr 2020 | Case closed : 12 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Portugal is experiencing difficulties withdrawing the winnings to his preferred payment method. We rejected the complaint because the player didn't respond to our messages and questions.

Private
Private
4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
4 years ago

Dear Joaquim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you clarify if transferring the winnings to an e-wallet account, such as Bitcoin, has been offered to you as a solution? If not, and the automated withdrawal is not possible, responsible department should be able to process your withdrawal manually. Furthermore, could you confirm that you have completed KYC verification successfully? Thank you in advance for your reply. I believe, we will be able to help you to receive your winnings as soon as possible.

Best regards,

Petronela

Public
Public
4 years ago

Dear Joaquim,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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