Pin-Up Casino - Player’s complaining about overall casino experience.

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Complain to this online casino.

I play on this platform for a short time, registered in the pin ar casino for several months, I am impressed by the fact that the online casino does not exactly comply with the rules of the game slots, and all games have a twisted detour for the player.

During this time, playing on this platform, my investments are almost tens of thousands of dollars, each time the casino non-stop continues to use my money in favor of the casino.

What strikes me most is the casino deception, no return, no personal bonuses, no gratitude, no complete truthful answer to my questions or requests.

The system does not correspond to the legalization of games and slots. This is a site of SCAMMERS !!!

Dear Yuliia,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Yuliia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello!

I do not mean only the return in the slots, I mean where the combinations? Where the drives? The player wants to enjoy, not just went to give money.

If one or two games have no combinations, kickbacks and skids, I will believe and have no questions ...

But, each game takes a large deposit for one Sunday, then what happens, the casino every Monday gives a so-called cashback (almost my money too) which is also very rare to play.

I understand you need proof, so you go in and play for $ 1,000 / 15 minutes, which will happen and you will have proof.

If you can't help the players, you don't have to demand something that has been proven for a long time.

Thanks!

Hello dear Yulia!

Thank you for your feedback. The fact is that, as the representative of this forum has already written, playing in a casino has no guarantees of winning - it all depends only on your luck. It happens that the winnings do not fall at all for weeks, or even months, and, unfortunately, this is normal for a casino. RTP in slots is configured by the provider and how the return will work depends only on the provider. I understand that it is unpleasant to lose without any winnings, but if you see that you are unlucky today, then you should not continue the game now - it is better to postpone it until tomorrow. I usually play in a casino only for the amount that I am ready to say goodbye to - this is a guarantee of peace of mind for me. In this case, I will not be sorry to lose this money, but it will be nice if I can win something from it. Excitement here can play a fatal role and RTP, as everyone knows, gives in the long run, according to statistics, less than you originally contributed, be it 95% or 97% - this is always less than 100%. And this means only one thing, that if you spin the slot to the end, hoping to win more than you have, or, as they say, "recapture your own" - you will be left, judging by the statistics, with nothing. Therefore, the amount that you allocate for the game is very important to properly control so as not to fall into tilt and blame the casino without reason. I wish you great success in this difficult endeavor and hope for mutual understanding. Remember that the game should always be approached responsibly, and the casino should be judged not by the payoff in slots developed by the same providers, but by the internal content of the site. I hope that you will be lucky with us in the near future so that you will forget about all the failures and you will have only good impressions!

Best wishes, Pin-Up Casino!

Thank you very much, Pin-Up Casino team, for your reply and assistance.

Dear Yuliia,

Please do not hesitate to contact us if there's anything else we could try to help you with otherwise, I will be forced to reject your complaint. Thank you very much in advance for your understanding.

Dear Yuliia,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I see you are so literate! I play the second day in the casino Pin Up, there are no words for reprimands, it is impossible to play the bonus, no money was added for the bonus, they are also not there because they are not added but reduced, the cashback is so called, played, ... then everything is taken away in a row that I invest in the casino, minus the big one, I understand everything, you will protect the casino, but I'm very sorry that I invested so much in the casino and still collect my money, without gratitude. I'm not going to prove what and how, I understand how The casino of swindlers works. You too can safely reject my complaint, from you too I will not wait for any help. It is very sad for you and your helplessness.

Thanks!

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now reject this complaint. Thank you for your understanding.