Pin-Up Casino - Player’s cancelled withdrawal has not been put back to his balance.

They do not reverse a canceled transfer of 500.00, it has been a week and they just roll

Dear Angelo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your case. Could you please elaborate? Do I understand it correctly that you have cancelled your pending withdrawal, but the funds didn’t return back to your active balance? Is your withdrawal still pending? Could you please advise if you have completed account verification successfully in the past? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

I did everything they ask for in the profile registration, if something is missing I believe they would let me know. So far no support or refund of my credit, I await an urgent solution

Dear Angelo,

Do I understand it correctly that you would like to withdraw your winnings but the withdrawal has been cancelled a week ago and you didn't receive any update since?

Neither update nor return of those responsible

Summing up total disrespect

Good Morning

Although it took a while it was resolved

Now I will make a withdrawal I hope it is faster thanks

Great news Angelo. I will keep this complaint opened until your confirmation about a successful withdrawal. Please let me know when you’ll receive your winnings. Thank you in advance.

Dear Angelo,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

It took but has already been resolved

Thank you very much, Angelo, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Can thank you

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Angelo for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru