Pin-Up Casino - Player’s account has been closed without refund.

My pin-up casino account 52160161 blocked. They are not refunding my deposit money. In this account I deposit 60000inr. This is my savings they stole my money and send this email to me:

"Greetings!

Your account has been blocked for violation of one or more clauses of the User Agreement, in particular, clause 6.3. In the event that we detect fraudulent monetary transactions on your part, including the use of stolen credit cards, any refunds or cancellations of payments, depositing funds for the purpose of exchange between payment systems, the Company reserves the right to block your Account, cancel payments made and collect any winnings.

The account cannot be unlocked.

The company decided not to return any funds due to multiple violations of the User Agreement on your part.

Sincerely,

PIN-UP Support"

I'm ready to provide all documents, all transactions methods are mine . I deposit through inr ard withdrawal through usdt because sometimes withdrawal from casino bank accounts are freezed by cyber cell because they use third-party bank accounts they may have fraud money deposit by any froud client, so I withdraw through usdt,

Please help me

Dear swaduboys,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve experienced with your Pin-Up Casino account.

To assist you further, could you please provide additional information on the following points:

• Can you specify when your account was blocked and when you received the email from Pin-Up Casino stating the reasons for blocking your account?
• Could you clarify whether you were informed of any specific transactions or incidents that led to the account blockage under clause 6.3 of the User Agreement?
• Have you previously communicated with Pin-Up Casino regarding any issues related to deposits or withdrawals, especially concerning the use of different payment methods (INR deposit and USDT withdrawal)?
• Can you provide documentation such as screenshots of your account status, the email from Pin-Up Casino, and any transaction histories that you believe are relevant to this issue?

Please forward any relevant communication or documents to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

At that time I doesn't take any screenshot now I'm unable to access my account they restricted my phone ip, now I ask to customer support of pinup , he is saying yes you can withdraw

Only my mistake is I some times I deposit through my brother's account and some time my own account but I'm ready to give all documents of both I also provide all deposit details on mail to pin-up verification team. He also verifies all transactions. I'm attaching emails here

They give me withdrawal 3 4 Times on little amounts they can refuse withdrawal that time but they are waiting for higher amount to stole . I also loose 60000 to 80000inr in casino that time they are not saying anything. Atleast please refund my deposit 60000inr amount to me this is my hardwork money this Is my last savings now I have no money I'm ready to give all necessary documents I'm not a Fraud person you can do video kyc I will show all documents

Hi swaduboys,

Please check our Fair Gambling Codex for Players: 

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you. 

Thank you very much in advance for your reply and understanding. 

All methods for used in deposit are mine . I have all proofs, I'm ready to give proofs and every deposit bank statement, every documents but they are not ready to refund , costumer support replies copy paste answers saying your account can't unblock for violating terms and conditions they saying used stolen credit cards but I do not used any credit card while deposit, I only used bank account,



And about crypto withdrawal they allowed because I asked about it from costumer support

Hi swaduboys,

In your previous reply, you wrote:

"Only my mistake is sometimes I deposit through my brother's account and sometimes my own account."

However, you have now written: "All methods used for deposits are mine."

Could you please clarify this inconsistency? Have you ever used any payment method that didn't belong to you to deposit funds into your casino account?

Thank you.

Yes I used my brother account, I have all proofs of payment but they are saying you used stolen credit card. I had not done any illigal or fraud activity. They asked for payment proofs I provided all deposit bank statement I deposit lumsum 200000 to 300000inr and I lost much in games they locked my 60000inr deposit that is not winning this is my deposit money why not they returning my deposit. Atleast refund my deposit. Why they have much rating on your platform. pin-up is fraud

Hi swaduboys,

Most online casinos have strict policies against accepting payments from third parties. These policies are in place to maintain the security and integrity of financial transactions and to comply with legal and regulatory requirements.

To ensure that all transactions are legitimate and traceable, it's important that players use only payment methods registered in their own name. This means that any deposits or withdrawals should be made using your own bank account, credit card, or any other payment method that belongs to you personally.

This policy is not only for the casino’s protection but also for your own security. Using your own payment methods helps prevent potential disputes and security issues and ensures that the funds come from a legitimate and verifiable source.

I have checked the terms and conditions of Pin-Up Casino and this is what I found (here):

DEPOSITING AND WITHDRAWING FUNDS FROM YOUR ACCOUNT.

6.1. The company does not accept any funds from third parties. You may only deposit funds from the account registered in your name.

6.1.1. If a security check shows that a deposit was made by a third party, the Company reserves the right to nullify all winnings on this account and block it until any circumstances in question have been clarified.

6.1.2. If a bank transfer is required to return any funds to their legal owner, any transfer fees will be covered by the recipient.

Since you confirmed using your brother's card to make deposits into your casino account, we are unable to assist you with this matter.

I regret that we couldn't help resolve this case. However, please feel free to contact us if you encounter any issues with other casinos in the future. For the reasons mentioned, I will now close this complaint. Thank you for your understanding.