Pin-Up Casino - Player believes that their withdrawal has been delayed.

I have withdraw 7600 they cant giving money , and also talken to customer support executive they said all time it take 48 to 72hrs , 2 time they said same , in 27th and 1st of December, but both times completed but money not credited..

Please help me on this sir

Dear manishjha88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Greetings!

I'm sorry that you had this difficulty. We checked your account and found that during the creation of the withdrawal request, there were technical problems with the payment system. Your application has been canceled and returned to the game account. You need to re-create a withdrawal request and wait for credits. Also, please note that the withdrawal method must be the same as the deposit method.

Firstly i wanted to say you , you remove all deposit old method , and puted new new methood , and telling me place a withdraw in same method what i deposited,

Kindly approve my imps withdraw request i have placed

#scam-pinup-casino

Dear manishjha88,

Have you received your withdrawal from the casino yet?

Dear manishjha88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.