Payday Casino - Player's winnings disappear during withdrawal.

I went to withdrawal the balance in my account and when i selected the payout method, the balance went to zero and my money disappeared. I contacted customer support who initially acknowledged it was there but I already had a payout within the past seven days. I still haven't received that amount either! The casino agent jst keeps telling me he doesn't see the amont on his side, and only sees a 0.00 balance. No one can explain where my $344 went. The agent said I played it at 5pm but no record of me playing anything at 5pm. I sent screen shots of my account blalnce and screen shows the time and date being 2 minutes before I opened the customer support chat for help. Money has vanised ad I have no answers, no money, and was basically told " sorry. nothing on our side shows you have $344.00. I am very discouraged and feel minimalized by this. Hundreds of dollars diappear without an explanation that makes sense. Any help you can give me on this issue is greatly appreciated. I look forward to a reply.

KInd regards,

Angela D.

Dear adonohue2202,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please clarify how much money you tried to withdraw and how much money you currently have in your casino account?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear adonohue2202,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.