The player from Massachusetts had reported a prolonged waiting period of 8 months for a withdrawal which was still marked as pending on the casino's website. Additionally, the casino had not approved an extra $800 withdrawal. The player's account had been verified for a year and the winnings had been from real money. The player had communicated with the casino regularly but had only received automated responses. After the complaint had been filed, the player confirmed that the casino had paid out the winnings. We had marked the complaint as resolved.
Payday Casino - Player experiences prolonged withdrawal delay.
Amount: $800
Payday Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Payday Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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8 months ago
This casino claims to have deposited a WITHDRAWL for 8 months now and it’s still in pending state on website and now they won’t approve of a 800$ WITHDRAWL I am hurt
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8 months ago
Hello shopjustbeingme,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Payday Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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8 months ago
I have been verified for a year now and this was all real money and I speak with a chat bot almost every night so the most recent would be march 31st and I am asked to verify my account with bday phone number email then put me in a queue to talk to another chat bot I’m assuming then they say they are reviewing my account but they just wait too long and the chat starts over again and that has gone on for a long time
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8 months ago
Hello shopjustbeingme,
Did you forward all the requested documents required for the verification to the casino (preferably by e-mail)? If yes, what was their respond?
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7 months ago
Dear shopjustbeingme,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
