PariPulse Casino - Player's deposit is not credited.

Dear ekansh69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Do I understand correctly that this was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Yes it is first time i made deposit to the casino and i have also contacted bank over phone and they also said transaction is successful and merchant can locate funds using UTR( unique transaction reference number) which is available in receipt i have contacted casino several times but everytime they are saying wait for 2-3 hour but still nothing happening

Thank you for your reply, ekansh69. In order to proceed with this complaint I would like to kindly ask you to provide:

• screenshot of your deposit history (you should be able to find this in your casino account)
• communication between you and the casino.

You can forward everything to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I have sent it on your email, kindly check and let me know if anything else is required from my side, thanks

Did you ask the casino to locate the deposit via UTR?

Yes I have asked several times but they are giving copy paste reply that your issue is forwarded to concerned department and after that nothing happening , its been more than one week still neither the money is credited to my casino account, nor it is refunded 🥺

Thank you very much, ekansh69, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you ekansh69 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask PariPulse Casino for their help in resolving this complaint. We would like to know what is the issue with the deposit and what can we do to credit the funds to the player's account.

Thank you!

Dear ekansh69, I was in contact with the casino affiliate and was told your transaction has been accredited to your account. Let me know if you have received the funds and if you don't require any further assistance.

Thank you in advance!

Thanks for your assistance casinoguru team, my deposit is now successfully credited to my account without your interference it would not have been possible, thanks again

Dear ekansh69,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Peter