The player from Italy has completed the verification process but is unable to withdraw funds due to his account not being verified yet. He has attempted to contact the casino through live chat and email but has received no response.
Betzard Casino - Player’s withdrawal is delayed due to account verification issues.
Amount: €100
Betzard Casino
Safety Index:Above averageSafety Index
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7.6
Betzard Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
2d 6h 44m 40s
Case summary
4 days ago
Public
Public
5 days ago
Translation
Greetings,
I am contacting you to ask for your support. I signed up to this casino 10 days ago and after entering all my personal data since through profile I attached in the verification all the documents requested by them. This morning I tried to proceed with a withdrawal request but rightly it does not let me proceed because my account is not verified. I tried to contact them via live chat but when I click on live chat no chat opens. I tried to contact them via email and they do not respond 😡😡😡! I do not know what to think anymore!😡😡😡 Not so much for € 100, for goodness sake but for the lack of seriousness of these gentlemen!😡😡😡 Could you kindly help me? Thank you
Automatic translation:
Public
Public
5 days ago
Dear Ragmn82,
Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better understand your situation and assist you more effectively, could you please provide us with the following information:
- What specific documents did you submit for account verification?
- Have you received any confirmation regarding the status of your verification?
- When was the last time the casino communicated with you, and what did you talk about?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Public
Public
5 days ago
Translation
Hi, to verify my account, via the gaming account account, I entered my identity document front and back, utility bill and screenshots of my bank statement (since in case of a withdrawal request I would have requested the withdrawal via Bank Transfer). However, a few hours ago I finally managed to speak in live chat with one of their operators. Initially they replied that to verify my gaming account they need a screenshot of my Jeton wallet, when in fact since I signed up to their casino the only deposit method used has been Jeton Cash vouchers and NOT JETON WALLET!!! That there is a clear difference! 😡😡😡.. I explained all this to them in chat.. The operator then replied to me to send a screenshot of the email where I received the Jeton Cash voucher to their email address. And immediately after a few minutes I sent this email with this screenshot they requested! Now I really want to see if they answer me! For now all is quiet!😡😡😡
Automatic translation:
Casino Guru is examining the case
