The player from Germany started playing with a bonus, but then he received an error message and he couldn't continue. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
PariPesa Casino - Player is not able to continue playing.
Black points: 80
Amount: €15
PariPesa Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
PariPesa Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I played different slots with the welcome bonus at this casino and won 75 euros. I'm only halfway through the sales criteria. Suddenly the message appeared: Error
The game is currently unavailable!
Customer service gave me the following answer to my question as to why I can no longer play slots:
The bookmaker reserves the right to refuse to accept a bet from any individual without giving a reason.
I haven't done anything to justify that. I can't pay out the real money I paid because the minimum is 30 euros and I only have 15 euros in real money.
Could you please help me.
Greetings Oliver K***
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Dear olik25,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify how much money is currently in your account? Do I understand correctly that the bonus is still active and you have not yet finished the wagering requirements?
If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina,
in the main account there are 15 euros and in the bonus slot account 75.48 euros. The bonus is still active and half fulfilled.
as you can see on the screenshot here.Love from
Olivier
Automatic translation:
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2 years ago
Thank you very much for your reply, olik25. Do I understand correctly that you are not able to play any games at the moment?
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2 years ago
Translation
Right. I can't play any games, deposit money and, above all, I can't withdraw my real money, since I only have 15 euros, but the minimum withdrawal amount is 30 euros.
Edited
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2 years ago
Thank you very much olik25 for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Dear olik25,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite PariPesa Casino to the conversation to participate in the resolution of this complaint.
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Hi olik25,
I tried to get in touch with the casino repeatedly but had no success. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority (https://verification.curacao-egaming.com/validateview.aspx?domain=paripesa.com) and submit a complaint to them. It's not the best licensing authority out there but it has more options and tools to help players. Let me know how they responded (peter.m@casino.guru). I wish I could be of more help.
Best regards
Peter
