Paradise 8 Casino - Player cannot withdraw his winnings.

On 4/12 I deposited $30, which I lost. I then played some free spins offered, made it through the wagering requirements while making sure not to exceed max bet or break any other terms. Once through, I submitted my withdrawal request for the max cashout value of $100. I received an e-mail asking for faxback/verification documents. I submitted these, and a day or two later received an email from the reviewing department that my documents have been accepted and approved.

That was the last I have heard from this casino. I have attempted live chat (there is never anybody available on live chat, no matter the time). I've tried calling the number listed on their support page. I have emailed every single email address I could find, and I have not been responded to once. Now April 28, I am well past their stated withdrawal timeframe, and with the complete silence and lack of communication, I have to assume that this casino is a scam and has no intentions of paying me out.

Hello Jacob,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We will contact the casino and ask for their cooperation, but, before we do so, please could you forward any relevant communication between you and the casino to kristina.s@casino.guru?

I would mainly like to see the email from the casino, that your documents were accepted and approved, and your account fully verified.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Jacob,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.