Pacific Spins Casino - Player experiences difficulties with account verification.

I won on free spins no deposit on 10/15/23. Same day I sent in documents to get my account verified. Finally after many emails sent. I got an email from Banking department saying i was fully verified at 1:47 AM on 10/25/23. It also stated to contact the service department to assist with my withdrawal. I contacted support who says Banking has not verfied my account as far as they can see. Support says to contact Banking. Ive sent multiple emails to Banking, Support, and Management departments with no response. Ive never had so much trouble with a KYC verification process!! I just want help fixing my account.

Dear laajg70461,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Pacific Spins Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Can you see in your profile that your account has been verified? Which documents have you sent for KYC?

Could you please advise what the status of your withdrawal request is?

When was the last time you contacted customer support regarding your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear laajg70461,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.